Contact Center Services

Internet & Phones Avaya OneX Avaya Workplace Contact Center Services Call Management System (CMS) E-911 Services Telephones VCU Campus Network VCU Wireless Network VPN (RamsVPN)
Nov-17, 7:00pm

On Thursday (11/17) evening at 7:00 p.m. the University Computer Center (UCC) will install Microsoft Windows updates to the OpenText voicemail servers. No service disruptions are expected. If any issues arise during or after the server updates, please contact Telecommunications Services at 804.828.2227 option 2.

Nov-17, 8:00pm

Scheduled maintenance for the install of Microsoft Windows updates to the OpenText voicemail servers have been completed. 

Please contact Telecommunications Services with any questions or concerns at 804-828-2227 option 2. 

Internet & Phones Contact Center Services
Nov-5, 2:00pm

VCU Telecommunications will be installing several patches to the WFE Application on Saturday, November 5 from 2:00 PM - 4:00 PM.  We will minimize downtime during that window.  However, please be aware that call recording could be disrupted during the window.

We apologize for any inconvenience.

Nov-5, 4:00pm

Scheduled maintenance for Workforce Engagement Completed. 

Please contact Telecommunicaitons Services with any questions or concerns at 804-828-2227 option 2..