University Applications Banner eServices Degree Works Operational Data Store (ODS)
 
Sep-30, 3:00am EDT
[closed]

VCU Technology Services will be performing routine maintenance on beginning 09/30/23 from 3am through 6am.

You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Sep-30, 6:00am EDT

Scheduled maintenance for Banner Production Admin Pages, eServices, and Faculty Grade Entry is complete.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

September 29, 2:39pm EDT
E-mail & Collaboration Google Workspace Gmail Google Calendar Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Sep-29, 2:39pm EDT
[closed]

Customers may experience delays in receiving email to their VCU email account. The delay is related to a global issue with our Cisco email security appliances which has been identified and resolved. Queued email is being delivered.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

University Applications Banner eServices Degree Works Operational Data Store (ODS)
 
Sep-29, 12:30am EDT
[closed]

VCU Technology Services will be performing routine maintenance on Banner Production Admin Pages, eServices, and Faculty Grade Entry on Friday, 9/29 from 12:30am through 2am ET.

You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Sep-29, 2:00am EDT

Scheduled maintenance for Banner Production Admin Pages, eServices, and Faculty Grade Entry is complete.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

September 28, 10:00am EDT
Web Applications Wiki Confluence
 
Sep-28, 10:00am EDT
[closed]

We are investigating an issue with Wiki (Confluence) which is preventing users from accessing the application. We’re working to fix the problem as quickly as we can. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

 
Sep-28, 11:53am EDT

The access issue with Wiki (Confluence) appears to be resolved. Due to the intermittent nature of the issue, we're continuing to monitor the situation closely with the vendor.

 
Sep-28, 12:57pm EDT

Access to Wiki (Confluence) is unavailable once again. We're actively working with the vendor to resolve the issue.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

 
Sep-28, 3:19pm EDT

We’re back! Wiki.vcu.edu has been running successfully for well over an hour. The issue was located and corrected. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

September 21, 7:57am EDT
Teaching & Learning Kaltura
 
Sep-21, 7:57am EDT
[closed]

Some users might be experiencing an issue with their Kaltura videos not play (i.e. continuous loading). This issue appears to only be affecting a small population of School of Medicine at this time. The Learning Systems team is investigating and will update this status when we have more information or a resolution.

Email LSRequest@vcu.edu if you have any questions or concerns.

 
Sep-22, 7:56am EDT

The Kaltura video playback issue is resolved. We will continue to monitor the system. Please email LSRequest@vcu.edu if you are still experiencing an issue.

Printing VCU OnePrint
 
Sep-18, 2:03pm EDT
[closed]

My Print Center (mobile.oneprint.vcu.edu) has been taken offline due to technical issues.  We are working with the vendor to resolve.  

 
Sep-19, 8:10am EDT

My Print Center is back online and operational. Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

Data, Research & Reporting VCU Reporting Center
 
Sep-18, 8:48am EDT
[closed]

VCU customers may experience trouble when logging into the VCU Reporting Center. We are currently investigating the problem.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Sep-18, 11:06am EDT

Access to the VCU Reporting Center has now been restored.

September 18, 8:00am EDT
Printing VCU OnePrint
 
Sep-18, 8:00am EDT
[closed]

We are currently experiencing issues with VCU OnePrint.  This issue is being looked into by our IT staff.   

 
Sep-18, 12:03pm EDT

Hello!  VCU OnePrnt is back up and operational at this time.  Please contact our office with any questions or concerns at 804-828-2227 option 2.

Thanks!

University Applications Banner eServices Degree Works Operational Data Store (ODS)
 
Sep-15, 10:00pm EDT
[closed]

VCU Technology Services will be performing routine maintenance on Banner Production beginning 9/15/2023 starting at 10pm ET.

You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Sep-16, 2:00am EDT

Scheduled maintenance for Banner Production is complete. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Internet & Phones Avaya OneX Avaya Workplace Contact Center Services Call Management System (CMS) Telephones
 
Sep-12, 9:00pm EDT
[closed]
On Sept. 12, beginning at 9:00 PM, VCU Telecommunications will conduct failover tests in preparation for relocating our primary data center in 2Q2024.   Failover testing ensures our backup systems are functioning as designed.  These systems will provide voice continuity during the data center relocation.  We are expecting two testing windows during the maintenance period.

Window 1 - 9:00 PM
No outages are expected during this period.  However, as always, please ensure your employees have alternate means of communication.

Window 2 - Beginning between approximately 10:00 PM and 11:00 PM.
There will be two five-minute outages during this window at the beginning and the end of the testing period.  During the testing period, the following applications will not be available
  • Call Recording/Workforce Engagement - No calls will be recorded for the duration of the testing window.
  • Avaya Call Management System (CMS)
  • Call Back Assist
  • Ascom -   Ascom to Ascom calls will work.  Ascom to Avaya/Avaya to Ascom/Inbound and Outbound calling will not be operational during the testing window.

For questions or concerns please contact VCU Telcommunications at 8-2227 (press option 2)

 
Sep-19, 8:26am EDT

Testing was completed.