Founders Hall (827 W. Franklin St.) network outage
March 31, 7:22am EDT
Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications Pay4Print Google Workspace Canvas Banner IT Support Center Services Active Directory Avaya OneX BeyondTrust Tableau Wiki Confluence VCU OnePrint Blogs VCU Mobile App eServices IT Support Portal (Cherwell) Central Classrooms Building/Door Access Question Pro Data Center Operations Avaya Workplace myVCU Portal EMS (Event Management System) Linked In Learning Central Authentication Service RedCap Office365 Jamf Contact Center Services Degree Works TerminalFour (T4) Facilities Management System Lon-Capa Data Security SAS Visual Analytics Call Management System (CMS) MECM Smartsheet Operational Data Store (ODS) SiteImprove App2Go fixIT Repair Shop Respondus E-911 Services ListPlex Maestro Duo Two-Factor Websites Micros Point of Sale Software Center eID Management VCU Reporting Center Telephones Listserv RealSource Adobe Parking System Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom RamBucks Sunapsis Top Hat VCU Wireless Network Pentana Phishing Scams Zixmail VPN (RamsVPN) ImageNow Docusign Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Mar-31, 7:22am EDT
[closed] Network Services is currently investigating a network outage with Founders Hall.  There is a possible fiber cut and attempts are being made to find a usable pair.  A follow up post will be made at a later time.
 
Mar-31, 7:27am EDT

Network connectivity has been restored at Founders Hall and the building is back online.

Emergency Software update of Border Firewall
March 30, 10:00pm EDT
Internet & Phones VCU Campus Network VCU Wireless Network VPN (RamsVPN)
 
Mar-30, 10:00pm EDT
[in progress]

What:

Network Services will need to perform an emergency code upgrade of the border firewall pair.   Our upgrade is necessary due a software bug that experienced during our scheduled maintenance window.  


When: 


Our change window will start at 10PM and will last until 12 AM. 


What to expect: 


There is a possibility of a brief outage during our upgrade process.  

Listserv and Listplex Maestro currently unavailable
March 28, 8:45am EDT
E-mail & Collaboration ListPlex Maestro Listserv
 
Mar-28, 8:45am EDT
[closed]

We are investigating an issue with Listserv and Listplex Maestro which is impacting being able to reach the service. We’ve reached out to the vendor who has a posted alert which may be monitored at lsoft.com. Delivery of emails via Listserv and Massmail is currently delayed until the system is restored.

 
Mar-28, 3:36pm EDT

We’re back! Listserv and Listplex Maestro should be up and running. Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

 
Mar-28, 3:38pm EDT

We’re back! Listserv and Listplex Maestro should be up and running. Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

itsupport.vcu.edu and IT Analyst access to Cherwell are currently unavailable
March 28, 7:05am EDT
IT Support & Campus Resources IT Support Portal (Cherwell)
 
Mar-28, 7:05am EDT
[closed] Overnight, we experienced an issue which is preventing access to itsupport.vcu.edu and the IT Analyst access to Cherwell.  We are working with the vendor to resolve this issue.  
 
Mar-28, 11:09am EDT

We’re back! itsupport.vcu.edu and the IT Analyst portal for Cherwell should be up and running. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Maintenance - MS Windows Updates to the Voicemail Servers
March 22, 7:00pm EDT
Internet & Phones Telephones
 
Mar-22, 7:00pm EDT
[closed]

On Wednesday (3/22) evening at 7:00 p.m. the University Computer Center (UCC) will install Microsoft Windows Updates to the voicemail servers. No service disruptions are expected. If any issues arise during or after the server updates, please contact Telecommunications Services at 804.828.2227 option 2.

 
Mar-22, 7:30pm EDT

Maintenance completed.

Harris Router Code Upgrade
March 07, 11:00pm EST
Internet & Phones Avaya OneX Avaya Workplace Contact Center Services Call Management System (CMS) E-911 Services Telephones VCU Campus Network VCU Wireless Network VPN (RamsVPN)
 
Mar-7, 11:00pm EST
[closed]

Network Services will be upgrading router code on Tuesday March 7th.  All affected buildings will not have internet (data), wireless, or voice services during this maintenance.  The following buildings will be impacted: 

Harris Hall and Harris Hall South

Oliver Hall – Physical Science Wing

Oliver Hall – School of Education

Trani Center for Life Sciences

Cary Street Gym

Gladding Residence Centers (both GRC and GRC3)

8 N. Harrison St

Mary and Frances Youth Center

West cary parking deck

West main street deck

Temple building

Dance and Choreography Building

The maintenance should be completed by 2am Wednesday March 8th.

 
Mar-8, 6:56am EST

The Harris router was successfully upgraded

VCU OnePrint - Connectivity Issues
March 07, 11:25am EST
Printing VCU OnePrint
 
Mar-7, 11:25am EST
[closed]

VCU customers are experiencing connectivity issues using VCU OnePrint.  This issue is being researched by Canon and the UCC. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

 
Mar-7, 1:15pm EST

VCU OnePrint issue has been resolved.  If further assistance is needed, you can reach our office at  804-828-2227 option 2.

Power outage reported by facilities in zone 200
March 06, 9:12am EST
Internet & Phones VCU Campus Network VCU Wireless Network
 
Mar-6, 9:12am EST
[closed] A power outage has been reported by facilities in zone 200.  This will be impacting buildings at the Monroe campus.  Facilities has a ticket open with Dominion.
 
Mar-6, 9:15am EST

Current buildings impacted by the power outage:

Sitterding House

LSEE elementary education center

809 Cathedral

Dance Center
Student Commons
There are other buildings that may be up by generator power or the UPS may still be providing power. 
 
Mar-6, 10:03am EST

Dominion has restored power and all network connectivity has been restored.

MMRB Router Code Upgrade
March 05, 9:00pm EST
Internet & Phones Avaya OneX Avaya Workplace Contact Center Services Call Management System (CMS) E-911 Services Telephones VCU Campus Network VCU Wireless Network VPN (RamsVPN)
 
Mar-5, 9:00pm EST
[closed]

Network Services will be upgrading router code on Sunday March 5th.  All affected buildings will not have internet (data), wireless, or voice services during this maintenance. The following buildings will be impacted:

West Hospital (WHSP) (Contains L2 for SecureNet. Will not be impacted.)

Egyptian Building (EGPT)

Beers-Newton House (BRSH)

Randolph Minor Hall (RMNR) (Unoccupied)

Kontos Medical Science Building (KMSB)

Goodwin Research Lab (GRLB)

Nelson Clinic (NELS) Voice Stack only

Molecular Medicine Research Building (MMRB)

Maintenance should be completed by 12:01am on Monday March 6th.

 
Mar-6, 8:40am EST

The MMRB router upgrade was successfully completed.