Data, Research & Reporting SAS Visual Analytics
 
Oct-7, 6:00pm
[upcoming]

Scheduled maintenance for SAS Visual Analytics Production will begin at 6 pm, Friday October 7th. This may impact customer's ability to run and view reports and dashboards on the SAS Visual Analytics Production platform, including the PI and RA Research Dashboards, Finance Dashboard, Human Resources Dashboard, Budget Office models and reports.  

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Web Applications Websites
 
Oct-5, 4:34pm
[closed]

We are investigating an issue with some VCU websites which are impacting services like the go keywords (https://go.vcu.edu). We’re working to fix the problem as quickly as we can. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Oct-5, 4:59pm

The go.vcu.edu keyword links should now be working again as intended. IT staff are continuing to monitor it closely.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

 
Oct-6, 9:40am

The go.vcu.edu keyword links should now be working again as intended. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

October 05, 8:00am
Accounts, Access & Security E-mail & Collaboration IT Support & Campus Resources Teaching & Learning University Applications Web Applications Google Workspace Canvas Wiki Confluence Blogs App2Go IT Support Portal (Cherwell) myVCU Portal eServices Linked In Learning Central Authentication Service TerminalFour (T4) RealSource Kaltura Zoom ImageNow Docusign Gmail North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Oct-5, 8:00am
[closed]

VCU customers may experience trouble when logging into VCU systems that use CAS (Central Authentication Services) for authentication. We are currently investigating the problem.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Oct-5, 9:27am

We are continuing to investigate and resolve an issue with CAS which is impacting VCU Resources that use CAS for Login Authentication. We’re working to fix the problem as quickly as we can. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Oct-5, 10:33am

We are continuing to investigate and resolve an issue with CAS which is impacting VCU Resources that use CAS for Login Authentication. We’re working to fix the problem as quickly as we can. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 


 
Oct-5, 11:16am

Users are continuing to see intermittent login problems to systems using the Central Authentication Service (CAS). We are working to fix the problem as quickly as we can. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Oct-5, 12:34pm

Central Authentication Service (CAS) is currently stable, and the VCU community should be able to log in normally. IT staff are still closely monitoring the service. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Oct-6, 9:37am

Central Authentication Service remains stable, and the VCU community should be able to log in normally. IT staff are still closely monitoring the service. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

University Applications Banner Adobe
 
Oct-3, 11:57am
[closed]
Students are not be able to submit new subscription orders for Adobe due to vendor issues. We are working to get this resolved. No existing student subscriptions are affected by this incident. 

Please contact the IT Support Center with any questions: 804-828-2227 or itsc@vcu.edu 
 
Oct-4, 1:15pm

We’re back! Student subscriptions to Adobe should be up and running. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

IT Support & Campus Resources Micros Point of Sale
 
Sep-30, 10:36am
[closed]

The Micros point-of-sale system used by many retail locations on campus is currently experiencing a service disruption. Campus Card Services is working with the vendor to resolve this issue.  We do not have time for a resolution estimate at this time. We will post updates as they come available. 

Please communicate any concerns or questions concerning this issue to the IT Support Center via email at itsc@vcu.edu or telephone at 828-2227, who will ensure that the team working on this issue is aware.

 
Sep-30, 3:07pm

We are continuing to investigate and resolve an issue with the retail point-of-sale system, which is impacting dining and retail food locations. We’re working to fix the problem as quickly as we can. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Sep-30, 6:11pm

We’re back! Campus Card Services point-of-sale system us up and running. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

September 28, 10:00am
Accounts, Access & Security Teaching & Learning Kaltura Shibboleth IdP
 
Sep-28, 10:00am
[closed]

There will be a system configuration change made on Wednesday, September 28th at approximately 10 am that may have an impact on some individuals viewing Kaltura videos. The impact of this change is limited to individuals within the School of Medicine. If you suspect that you are being affected by this issue, please contact shibboleth@vcu.edu.

 
Sep-28, 1:47pm
Configuration change is complete.   Have checked no access lost for those logging in since the change.
Data, Research & Reporting SAS Visual Analytics VCU Reporting Center
 
Sep-22, 7:19am
[closed]

We are investigating an issue with an HR data issue with the Banner ODS Production database, which caused the ODS refresh to fail and impacts Banner ODS Production data and data feeds, SAS Visual Analytics Production, and the VCU Reporting Center. We’re working to fix the problem as quickly as we can. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Sep-22, 1:54pm

We’re back! Banner ODS Production, SAS Visual Analytics and the VCU Reporting Center should be up and running. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

September 21, 2:16pm
Teaching & Learning Canvas
 
Sep-21, 2:16pm
[closed]

Our service provider for Canvas is currently experiencing an issue which is affecting customer's ability to login, load or access content. 

We will resolve this incident once we have received confirmation the issue has been resolved from our service provider. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

For additional information and updates - (https://status.instructure.com/)  

 
Sep-21, 3:13pm

We’re back! Canvas should be up and running.

Around 2pm today, Instructure (the vendor who maintains/hosts Canvas) reported slowness and errors when accessing Canvas. This also impacted the performance of our Canvas instance, as well as many other institutions. At 2:26pm, they implemented a fix which slowly brought service back. By 2:43pm, service was completely restored and Instructure is continuing to monitor for any further issues.

Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

E-mail & Collaboration Office365
 
Sep-19, 11:59am
[closed]

We are investigating an issue with Microsoft Office 365 which is impacting access to Office applications and services. We’re working to fix the problem as quickly as we can. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Sep-19, 1:30pm

We’re back! Office 365 and any other services relying on ADFS should be up and running. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Internet & Phones Telephones VCU Campus Network VCU Wireless Network
 
Sep-18, 5:00am
[closed]
What:

Network Service needs to perform a reboot of a PE router (CR11614) to remedy a software issue we are experiencing.  During this change window, the locations listed below would lose network connectivity for approximately 15 minutes.  

When:

9/18/2022 5:00 AM - 7:00 AM


Implementer: 

Contact: Gralan Mohr | tel:8043806648 | mailto:gmmohr@vcu.edu

Impacted Locations: 

809 Cathedral Place - Office of University Council
813 Cathedral Place - Department of History
Academic Learning Commons
Anderson Gallery
Anderson House
Bowe House
Crenshaw House
Founders Hall
Office of the Provost
Hibbs Hall
James Branch Cabell Library
James W. Black Music Center
Johnson Hall
Kearney House
Monroe Park Roundhouse
Moseley House
Office of the President Emeritus
Pollak Building
Raleigh Building
Ritter-Hickok House
Scherer Hall
School of World Studies
Scott House
Shafer Court Dining Center
Shafer Street Playhouse
Singleton Center for the Performing Arts
Sitterding House
Starke House
Student Commons
VCU Child Care Development Center
VCU da Vinci Center
VCU Dance Center
VCU Meeting Center
VP of Inclusive Excellence


 
Sep-26, 11:39am

All work is completed.