Teaching & Learning Kaltura
Jan-23, 9:51am

Kaltura is experiencing system wide outages and are investigating the issue. 

For Kaltura status updates, go to status.kaltura.com 

Jan-23, 1:01pm
The Kaltura issue continues to persist with the following symptoms observed:
  • API Error displays when attempting to log in via https://vcu.mediaspace.kaltura.com/
  • Delay in thumbnail availability if login to MediaSpace is possible
  • Lack of caption availability within video played if login to MediaSpace is possible
  • Possible impacts to video upload and processing times
We apologize for the inconvenience and are continuing to monitor and update this alert as we learn more. Please reach out to  with any questions or symptoms that you are experiencing.
Jan-23, 2:34pm

Thank you to all community members who have reported symptoms of this incident to the IT Support Center and Learning Systems teams.

Kaltura has reported that functionality has been fully restored, and services will be monitored for any effects of this outage for the next 24 hours. We have confirmed that we are seeing resolution to the previously-reported symptoms within VCU's Kaltura MediaSpace. We have received confirmation of one issue related to this service outage:

Video view counts within MediaSpace appear to be listed as "0". We are continuing to work with the Kaltura support team to investigate this.

We will keep this alert active until Kaltura has fully resolved the incident. Please reach out to LSrequest@vcu.edu with any questions or symptoms that you are experiencing. 

Jan-24, 11:11am

We’re back! Kaltura should be up and running. Thanks for bearing with us!

Please email LSRequest@vcu.edu or contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications Pay4Print Google Workspace Canvas Banner IT Support Center Services Active Directory Avaya OneX BeyondTrust Tableau Wiki Confluence VCU OnePrint Blogs VCU Mobile App eServices IT Support Portal (Cherwell) Central Classrooms Building/Door Access Question Pro Data Center Operations Avaya Workplace myVCU Portal EMS (Event Management System) Linked In Learning Central Authentication Service RedCap Office365 Jamf Contact Center Services Degree Works TerminalFour (T4) Facilities Management System Lon-Capa Data Security SAS Visual Analytics Call Management System (CMS) MECM Smartsheet Operational Data Store (ODS) SiteImprove App2Go fixIT Repair Shop Respondus E-911 Services ListPlex Maestro Duo Two-Factor Websites Micros Point of Sale Software Center eID Management VCU Reporting Center Telephones Listserv RealSource Adobe Parking System Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom RamBucks Sunapsis Top Hat VCU Wireless Network Pentana Phishing Scams Zixmail VPN (RamsVPN) ImageNow Docusign Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
Jan-6, 11:00pm

Beginning at 11pm Friday, January 6th and ending at approximately 5am, Saturday January 7th, Network services will be performing a code upgrade on the Cabell Library Campus router that will impact a large portion of the Monroe Core campus along Floyd Avenue, Harrison St, and other adjacent streets (a complete list of affected locations is provided below). During this 6 hour window, the network including wired, wireless, and VOIP/phone should be considered completely offline at all listed locations. There may be brief periods of connectivity while the router reboots multiple times during the upgrade, however overall the network should still be considered unusable until the change is concluded.

The following is a list of locations that will experience a loss of network connectivity during the 11pm-7am window for this maintenance:

Anderson Gallery (907½ W. Franklin Street)
Anderson House (913 W. Franklin Street)
Bowe House (917 W. Franklin Street)
Cabell Library (901 Park Avenue)
Crenshaw House (919 W. Franklin Street)
DaVinci Center (807 Cathedral Place)
Department of History (813 S. Cathedral Place)
Division for Diversity and Equity + Office for Institutional Equity (817 S. Cathedral Place)
Founders' Hall (827 W. Franklin Street)
Ginter House (901 W. Franklin Street)
Hibbs Hall (900 Park Avenue)
James W Black Music Center (1050 Grove Avenue)
Johnson Hall (801 W. Franklin Street)
Kearney House (921 W. Franklin Street)
Monroe Park Child Development Center (1128 Floyd Avenue)
Monroe Park Roundhouse
Moseley House (1001 Grove Avenue)
Office of the President Emeritus (809 S. Cathedral Place)
Pollak Building (325 N. Harrison Street)
Raleigh Building (1001 W. Franklin Street)
Ritter-Hickock House (821 W. Franklin Street)
Scherer Hall (923 W. Franklin Street)
School of World Studies (14 North Laurel Street)
Scott House (909 W. Franklin Street)
Shafer Court Dining Hall (810 Cathedral Place)
Shafer Street Playhouse (221 N. Shafer Street)
Singleton Center for the Performing Arts (922 Park Avenue)
Sitterding House (901 Floyd Avenue)
Starke House (915 W. Franklin Street)
University Learning Center (1000 Floyd Avenue)
University Meeting Center (101 N. Harrison Street)
University Student Commons (907 Floyd Avenue)

Jan-7, 8:25am

Scheduled maintenance for Cabell Library Campus router is complete. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.