Google Groups emails may be delayed

Minor incident E-mail & Collaboration Google Workspace Google Groups
2026-02-10 18:24 EST · 2 weeks, 1 day, 15 hours, 20 minutes

Updates

Resolved

We’re back! Google Groups emails are no longer arriving in the Spam Quarantine. Thanks for bearing with us!
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

February 26, 2026 · 09:43 EST
Update

Some Google Groups emails are still arriving in the Spam Quarantine. We are continuing to engage with the vendor to correct the issue and are continuing to monitor the Spam Quarantine to release any improperly trapped emails.

February 16, 2026 · 10:27 EST
Monitoring

The vendor has indicated Google Groups emails should no longer arrive in the Spam Quarantine. We will continue to monitor to confirm the behavior is corrected.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

February 13, 2026 · 14:02 EST
Investigating

We are investigating an issue with Google Groups emails where emails are arriving in the Cisco Spam Quarantine erroneously. We’ve escalated the issue to the vendor, Cisco, to investigate.

We’re working to fix the problem as quickly as we can and are releasing these emails from the quarantine when found.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

February 10, 2026 · 18:24 EST

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