Kaltura - Experiencing System-Wide Outages
January 23, 9:51am
Teaching & Learning Kaltura
 
Jan-23, 9:51am
[closed]

Kaltura is experiencing system wide outages and are investigating the issue. 

For Kaltura status updates, go to status.kaltura.com 

 
Jan-23, 1:01pm
The Kaltura issue continues to persist with the following symptoms observed:
  • API Error displays when attempting to log in via https://vcu.mediaspace.kaltura.com/
  • Delay in thumbnail availability if login to MediaSpace is possible
  • Lack of caption availability within video played if login to MediaSpace is possible
  • Possible impacts to video upload and processing times
We apologize for the inconvenience and are continuing to monitor and update this alert as we learn more. Please reach out to  with any questions or symptoms that you are experiencing.
 
Jan-23, 2:34pm

Thank you to all community members who have reported symptoms of this incident to the IT Support Center and Learning Systems teams.

Kaltura has reported that functionality has been fully restored, and services will be monitored for any effects of this outage for the next 24 hours. We have confirmed that we are seeing resolution to the previously-reported symptoms within VCU's Kaltura MediaSpace. We have received confirmation of one issue related to this service outage:

Video view counts within MediaSpace appear to be listed as "0". We are continuing to work with the Kaltura support team to investigate this.

We will keep this alert active until Kaltura has fully resolved the incident. Please reach out to LSrequest@vcu.edu with any questions or symptoms that you are experiencing. 

 
Jan-24, 11:11am

We’re back! Kaltura should be up and running. Thanks for bearing with us!

Please email LSRequest@vcu.edu or contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Issues with VCUHS locations connecting to VCU
January 06, 8:51am
Internet & Phones VCU Campus Network
 
Jan-6, 8:51am
[closed]

There are currently issues with VCUHS connecting to VCU.  The VCUHS network teaming is working with VCU to resolve the issue as quickly as possible.

 
Jan-6, 9:22am

This issues between the VCUHS and VCU has been resolved and connectivity has been resolved.

 
Jan-6, 9:24am

This issues between the VCUHS and VCU has been resolved and connectivity has been resolved.

Service Outage for VCU Reporting Center
January 04, 10:23am
Data, Research & Reporting VCU Reporting Center
 
Jan-4, 10:23am
[closed]

We are investigating an issue with the VCU Reporting Center which is impacting the ability to run reports. We’re working to fix the problem as quickly as we can. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Jan-6, 10:22am

We’re back! The VCU Reporting Center should be up and running. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Service Outage for VCU Reporting Center
January 03, 2:58pm
Data, Research & Reporting VCU Reporting Center
 
Jan-3, 2:58pm
[closed]

We are investigating an issue with the VCU Reporting Center which is impacting the ability to run reports. SAS Visual Analytics is not affected. We’re working to fix the problem as quickly as we can. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Jan-3, 6:41pm

We’re back!  The VCU Reporting Center should be up and running. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.