Kaltura is experiencing system wide outages and are investigating the issue.
For Kaltura status updates, go to status.kaltura.com
- API Error displays when attempting to log in via https://vcu.mediaspace.kaltura.com/
- Delay in thumbnail availability if login to MediaSpace is possible
- Lack of caption availability within video played if login to MediaSpace is possible
- Possible impacts to video upload and processing times
Thank you to all community members who have reported symptoms of this incident to the IT Support Center and Learning Systems teams.
Kaltura has reported that functionality has been fully restored, and services will be monitored for any effects of this outage for the next 24 hours. We have confirmed that we are seeing resolution to the previously-reported symptoms within VCU's Kaltura MediaSpace. We have received confirmation of one issue related to this service outage:
Video view counts within MediaSpace appear to be listed as "0". We are continuing to work with the Kaltura support team to investigate this.
We will keep this alert active until Kaltura has fully resolved the incident. Please reach out to LSrequest@vcu.edu with any questions or symptoms that you are experiencing.
We’re back! Kaltura should be up and running. Thanks for bearing with us!
Please email LSRequest@vcu.edu or contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
There are currently issues with VCUHS connecting to VCU. The VCUHS network teaming is working with VCU to resolve the issue as quickly as possible.
This issues between the VCUHS and VCU has been resolved and connectivity has been resolved.
This issues between the VCUHS and VCU has been resolved and connectivity has been resolved.
We are investigating an issue with the VCU Reporting Center which is impacting the ability to run reports. We’re working to fix the problem as quickly as we can.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We’re back! The VCU Reporting Center should be up and running. Thanks for bearing with us!
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We are investigating an issue with the VCU Reporting Center which is impacting the ability to run reports. SAS Visual Analytics is not affected. We’re working to fix the problem as quickly as we can.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We’re back! The VCU Reporting Center should be up and running. Thanks for bearing with us!
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.