IT Resources Data Center Operations
 
Nov-21, 6:35pm EST
[closed]

The VCU data centre teams are aware of reports of sporadic connectivity issues affecting access to shared network drives hosted by the primary UCCIsilon NAS cluster.  Teams continue to investigate the issue, and further updates will be shared here as the matter is resolved.

 
Nov-22, 1:50am EST

The connectivity issues have been resolved at 9:30PM.

November 21, 11:30am EST
Internet & Phones Avaya OneX Avaya Workplace Contact Center Services Call Management System (CMS) E-911 Services Telephones VCU Campus Network VCU Wireless Network VPN (RamsVPN)
 
Nov-21, 11:30am EST
[closed]


Both the VCU and MCV campuses have experienced  power blips that have impacted devices supporting the VCU network.  Network Services is monitoring and will be responding to locations that don't recover when the power is restored.  A follow up message will be posted once power has stabilized and all devices are back up.

 
Nov-21, 12:15pm EST

Power appears to be stable and all network devices are up and operational at this time.

Printing VCU OnePrint
 
Oct-27, 8:42am EDT
[closed]

Pharos is down and users are unable to badge in to the OnePrint devices.  We are working with the vendor on resolution.

Please contact our office at 802-828-2227 option 2 for any questions or concerns.  Thank you.

 
Oct-27, 8:52am EDT

The issue has been resolved.

Teaching & Learning Software Center
 
Oct-24, 9:18am EDT
[closed]

Some software titles available at https://ts.vcu.edu/software-center/ cannot be downloaded at this time. Some users may receive a "500 - Internal server error" message. Technology Services staff are actively investigating this issue.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Oct-26, 10:57am EDT

The Software Center should be up and running normally. 

Please get in touch with the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Internet & Phones VCU Campus Network VCU Wireless Network
 
Oct-8, 3:00pm EDT
[closed]

Secondary ISP provider Lumen is down due to a fiber cable being cut in the area.  We have been engaged with their support teams to get this service restored as quickly as possible.  Our primary ISP is working as expected and Internet access and performance is normal.  

 
Oct-11, 1:15pm EDT

Secondary ISP link came back online on  10/9/2023 at 12:59 AM and has been stable since then.  

 
Oct-4, 11:59am EDT
[closed]

VCU's Jamf Pro instance is currently experiencing a disruption that may stem from yesterday's network issue - TS Endpoint is currently investigating and has open cases with Jamf Pro Support. 

Impact:

  • Devices are not checking-in with Jamf Pro & as a result will not receive policies or updated configuration profiles.
  • Self Service is intermittently unavailable, depending on network location.
  • Make Me Admin (temp account elevation) may not be available for applicable users
  • Enrollment of new machines may be temporarily unavailable.

Workaround:

  • Department technicians may need to assist with elevation requests while Make Me Admin is unavailable.
  • New device enrollment may need to be temporarily put on hold while issues are resolved.
  • End-users should still be able to login & work from devices, the primary impact being Make Me Admin is unavailable.

Troubleshooting:

  • TS Endpoint is reviewing on-site infrastructure, configuration, and connectivity
  • Open support case, high priority, with Jamf Pro Support


Endpoint will post more updates as they're made available - please email endpoint@vcu.edu with questions/concerns.

 
Oct-10, 5:11pm EDT

VCU Jamf services are back online after an outage beginning on 10/04/23 and lasting until 10/10/23. The VCU Self Service app is now available for login & use.


Please be aware that VCU managed Apple devices may receive a brief burst of policy updates which were queued prior and during the outage. Please contact department IT support if there are issues with device functionality.


A brief summary - on Tuesday afternoon, Jamf engineers were able to restore connectivity to Jamf Cloud. Overnight, we observed stable server performance and reliability. Jamf Support has indicated that they do not believe this issue should recur but we are still investigating the root cause. There is general evidence that supports looping processes in the Jamf backend database, which eventually starved the server of computing resources and broke connectivity with VCU endpoints.


Thank you for your patience during the last week while we worked with Jamf Support to identify and resolve this issue. Please contact endpoint@vcu.edu with any questions/concerns. 

IT Support & Campus Resources IT Support Center Services
 
Oct-3, 3:00pm EDT
[closed]

Due to ongoing network issues, the ITSC call center is unreachable by phone. You can still reach us at itsc@vcu.edu and we will reply as quickly as possible. Our front counter also remains available.

We will update you as soon as it is resolved.

 
Oct-3, 3:10pm EDT

The call center is slowly coming back online. Please be patient as we are experiencing higher call volume.

 
Oct-3, 3:19pm EDT

Our phones are fully online, and the call center is now easily reachable. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Internet & Phones Avaya OneX Avaya Workplace Contact Center Services Call Management System (CMS) E-911 Services Telephones VCU Campus Network VCU Wireless Network VPN (RamsVPN)
 
Oct-3, 2:52pm EDT
[closed]

Network Services is aware of network (internet) slowness campus wide and we are actively investigating.  A follow up post will be made once we have more information.

 
Oct-3, 3:18pm EDT

Network connectivity (internet) issues have been resolved and we are continuing to monitor to ensure stability.

 
Oct-4, 12:15pm EDT

Network slowness from yesterday have been resolved.  Network Services will continue to monitor.

October 02, 3:15pm EDT
E-mail & Collaboration Google Workspace ListPlex Maestro Listserv Zixmail Gmail Google Calendar Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Oct-2, 3:15pm EDT
[closed]

Customers are experiencing delays in sending and receiving email to their VCU email account. We have identified delays in email delivery, and are actively investigating. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Oct-2, 4:07pm EDT

A majority of emails are now being delivered as delays are clearing.

We are continuing to monitor to ensure emails continue to be delivered without issue.

For questions or issues, please contact the IT Support Center at 804-828-2227.

 
Oct-3, 9:26pm EDT

The email issue related to sending and receiving email to VCU email accounts has been resolved.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

September 28, 10:00am EDT
Web Applications Wiki Confluence
 
Sep-28, 10:00am EDT
[closed]

We are investigating an issue with Wiki (Confluence) which is preventing users from accessing the application. We’re working to fix the problem as quickly as we can. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

 
Sep-28, 11:53am EDT

The access issue with Wiki (Confluence) appears to be resolved. Due to the intermittent nature of the issue, we're continuing to monitor the situation closely with the vendor.

 
Sep-28, 12:57pm EDT

Access to Wiki (Confluence) is unavailable once again. We're actively working with the vendor to resolve the issue.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

 
Sep-28, 3:19pm EDT

We’re back! Wiki.vcu.edu has been running successfully for well over an hour. The issue was located and corrected. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.