Major Incident Reported for CAS & University Domains.

Major incident Accounts, Access & Security Central Authentication Service Duo Two-Factor eID Management Shibboleth IdP ZScaler Data, Research & Reporting Question Pro RedCap SAS Visual Analytics Tableau VCU Reporting Center E-mail & Collaboration ListPlex Maestro Listserv VCU Filelocker Internet VPN (RamsVPN) Phones Teaching & Learning Canvas Kaltura Linked In Learning Web Applications Blogs Go! Keywords myVCU Portal Search.vcu.edu SiteImprove TerminalFour (T4) Websites Wiki Confluence Ramcam Avaya OneX Avaya Workplace Contact Center Services Call Management System (CMS) E-911 Services Telephones

2025-11-05 09:05 EST · 56 minutes

Updates

Resolved

All services affected by the earlier outage have been fully restored and are stable.

Thanks for bearing with us!
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

November 5, 2025 · 09:57 EST

Monitoring

We are seeing services begin to come back online. Our team is actively monitoring the recovery.

You may be able to log in and access sites, but services may be slow or intermittent as they stabilize. We will post again once we’ve confirmed a full recovery.

November 5, 2025 · 09:27 EST

Issue

We are currently investigating a major incident affecting multiple university services. Users may be unable to access university websites or log in to services that require CAS authentication.

Our teams have been alerted and are actively investigating to identify the root cause of this outage.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

November 5, 2025 · 09:05 EST

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