Testing was completed. 

On 9/8/2023  11 PM  - 09/9/2023 5 AM our primary internet carrier has a need to repair fiber cable that will cause our primary internet connect to go down.  During this time, we will switchover to the secondary provider but during this change there will be a momentary outage.  

All work is completed!

The VCU Steam Plant is currently experiencing a network outage.  This outage also impacts the VCU Physical Plant Administration Building - 1050 Oliver Hill Way and Physical Plant Department Storage Facility - 1070 Oliver Hill Way.  There is currently no ETA for service restoration.  A ticket has been opened for the ISP providing connectivity to the VCU Steam Plant.

Network connectivity has been restored to the VCU Steam Plant and all buildings are back up and running.

Network Services will be replacing a core router at Harris Hall on Friday August 18th starting at 9pm.  A network outage is expected to be minimal as the network cores are redundantly designed, however there could be a brief reconvergence.  This maintenance should be completed by 1am August 19th.

Network Services successfully replaced the Harris Hall core router.

Network Services will be upgrading code for the Main Hospital router on Tuesday August 8th starting at 11pm.  All affected buildings will not have internet (data) or wireless during this maintenance.  The following buildings will be impacted:

Main Hospital

School of Pharmacy (Robert Blackwell Smith Building)

Massey Cancer Center

This maintenance should be completed by 1am Wednesday August 9th.

Network Services successfully upgraded the Main Hospital router.

Network Services will be upgrading code for the Snead router on Monday July 24th starting at 11pm.  All affected buildings will not have internet (data) or wireless doing this maintenance.  The following buildings will be impacted:

203 E Cary

Engineering West

Institute for Engineering & Medicine

Engineering East (Snead Hall)

Snead Hall

Jefferson Parking Deck

Cary & Belvidere Dormitory

205 E Franklin

9 West Cary St

12 West Cary St

Media General Building

Engineering Research Building

VCU Brandcenter (Mike Hughes Hall)

This maintenance should be completed by 12:30am Tuesday July 25th.

Network Services has successfully upgraded the Snead router.

Network Services will be replacing a core router at Harris Hall on Sunday July 23rd starting at 6pm.  A network outage is expected to be minimal as the network cores are redundantly designed, however there could be a brief reconvergence. All of the PE's that connect to the Harris core also have redundant connections with the Poca core.  This maintenance should be completed by 11pm.

Network Services has successfully completed the Harris core router replacement.

Our ISP, Segra,  for remote sites is currently experiencing outages and has degraded service.  We have currently only heard of issues for our Oliver Hill location (including Steam Plant).  A follow up post will be made on Segra resolves their issues.  Other remote sites include:

 1109 OAK ST

3600 W BROAD ST

1330 N 25TH ST

3300 GALLOWS RD INOVA FAIRFAX

6295 EDSALL RD

1314 W MAIN ST

100 W FRANKLIN

Rice Center 3701 John Tyler Memorial Hwy

STEAM PLANT 1040 OLIVER HILL WAY

700 E FRANKLIN

I-DECK - 900 N. 7TH ST

5285 SHAWNEE RD

Segra has resolved the issues and we have confirmed that we are no longer experiencing packet loss to the Steam Plant.  All service appears to be back to normal.

VCU Technology Services will be performing routine maintenance on beginning 06/03/2023 starting at 10 PM ET. 

You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Scheduled maintenance for Banner Production is complete. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.