Call Management System (CMS)

Scheduled Maintenance for Banner Production
June 03, 10:00pm EDT
Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications Pay4Print Google Workspace Canvas Banner Active Directory Avaya OneX BeyondTrust Tableau Wiki Confluence HR Support Portal (Cherwell) VCU OnePrint Blogs VCU Mobile App eServices Central Classrooms IT Support Center Services Building/Door Access Question Pro Data Center Operations Avaya Workplace myVCU Portal IT Support Portal (Cherwell) Linked In Learning Central Authentication Service RedCap Office365 Jamf Contact Center Services Degree Works TerminalFour (T4) EMS (Event Management System) Lon-Capa Data Security SAS Visual Analytics Call Management System (CMS) MECM Smartsheet Operational Data Store (ODS) SiteImprove App2Go Facilities Management System Respondus E-911 Services ListPlex Maestro Duo Two-Factor Websites fixIT Repair Shop Software Center eID Management VCU Reporting Center Telephones Listserv RealSource Micros Point of Sale Adobe Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom RamBucks Sunapsis Parking System Top Hat VCU Wireless Network Pentana Phishing Scams Zixmail VPN (RamsVPN) ImageNow Docusign Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Jun-3, 10:00pm EDT
[closed]

VCU Technology Services will be performing routine maintenance on beginning 06/03/2023 starting at 10 PM ET. 

You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Jun-4, 4:00am EDT

Scheduled maintenance for Banner Production is complete. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Primary internet connection is currently down and all connectivity is on our backup link
May 25, 2:24pm EDT
Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications Pay4Print Google Workspace Canvas Banner Active Directory Avaya OneX BeyondTrust Tableau Wiki Confluence HR Support Portal (Cherwell) VCU OnePrint Blogs VCU Mobile App eServices Central Classrooms IT Support Center Services Building/Door Access Question Pro Data Center Operations Avaya Workplace myVCU Portal IT Support Portal (Cherwell) Linked In Learning Central Authentication Service RedCap Office365 Jamf Contact Center Services Degree Works TerminalFour (T4) EMS (Event Management System) Lon-Capa Data Security SAS Visual Analytics Call Management System (CMS) MECM Smartsheet Operational Data Store (ODS) SiteImprove App2Go Facilities Management System Respondus E-911 Services ListPlex Maestro Duo Two-Factor Websites fixIT Repair Shop Software Center eID Management VCU Reporting Center Telephones Listserv RealSource Micros Point of Sale Adobe Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom RamBucks Sunapsis Parking System Top Hat VCU Wireless Network Pentana Phishing Scams Zixmail VPN (RamsVPN) ImageNow Docusign Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
May-25, 2:24pm EDT
[closed] Currently our primary ISP connection is down and all internet connectivity has successfully been redirected to our backup link.  Network Services is currently reaching out to our primary ISP to resolve and determine nature of the outage.  A follow up post will be made once more information is known.

SoN Router upgrade
May 21, 9:00pm EDT
Internet & Phones Avaya OneX Avaya Workplace Contact Center Services Call Management System (CMS) E-911 Services Telephones VCU Campus Network VCU Wireless Network VPN (RamsVPN)
 
May-21, 9:00pm EDT
[closed]

Network Services will be upgrading code on the School of Nursing router on Sunday May 21st starting at 9pm.  All affected buildings will not have Internet (data), wireless, or voice services during this maintenance.  The following buildings will be impacted:

School Of Nursing

8th Street Parking Deck

I Deck (via 8th Street Parking Deck)

Biotech 1

Biotech Center (via Biotech 1)

Larrick Student Center

VCU Health Family Care Center

Lyons Dental Building 

W. Baxter Perkinson Jr. Building

VCU Dental Building I

Biotech 8

Leigh House

Grant House

Samuel Putney House

Stephen Putney House (via Samuel Putney)

MCV Alumni House

VCU Health Adult Outpatient Pavillion

Health Sciences Library

Richmond Academy of Medicine

Health Sciences Research Building & Annex

College of Health Professions

VMI Building

This maintenance should be completed by 11:59pm.

 
May-22, 7:07am EDT

The SoN router was successfully upgraded.

Siegel router code upgrade

May 19, 5:00am EDT
Internet & Phones Avaya OneX Avaya Workplace Contact Center Services Call Management System (CMS) E-911 Services Telephones VCU Campus Network VCU Wireless Network VPN (RamsVPN)
 
May-19, 5:00am EDT
[closed]

Network Services will be upgrading router code on Friday May 19th starting at 5am.  All affected buildings will not have Internet (data), wireless, or voice services during this maintenance.  The following buildings will be impacted:

Siegel center Building, 1200 W. Broad St.

VCU Basketball Development Center , 1300 W. Marshall St.

Grace Street Center - , 912 w. Grace  

Ackell Residence Center, Edmund F., 1100 W. Broad St

VCUarts Qatar House, 1326 W. Broad St

Murry DePillars Bldg, Fine Arts Building, 1000 W. Broad St.

Office of Com. Programs/Carver Annex, 1103 W. Marshall St. 

Depot Annex, The, 801 W. Marshall St

Sports Medicine,  1300 W. Marshal

Bowe Street Deck, 609 Bowe St.

500 Academic center  

Athletics Support Building, 1109 W. Marshall St.

ICA Annex - 818 W Broad street

Grace and Broad Residence Center 1, 1000 W. Grace St.

Grace and Broad Residence Center 2, 1000 W. Grace St.

School of the Arts shop, 822 West Broad Street

Real Estate Department, 800 West Broad Street

Maintenance should be completed by 7am.

 
May-19, 6:51am EDT

The Siegel router has been successfully upgraded.

TAB router code upgrade

May 18, 5:00am EDT
Internet & Phones Avaya OneX Avaya Workplace Contact Center Services Call Management System (CMS) E-911 Services Telephones VCU Campus Network VCU Wireless Network VPN (RamsVPN)
 
May-18, 5:00am EDT
[closed]

Network Services will be upgrading router code on Thursday May 18th starting at 5am.  All affected buildings will not have Internet (data), wireless, or voice services during this maintenance.  The following buildings will be impacted:

Technology Administration Building      

HR Training Bldg      

Grace Street Theater  

Facilities and Financial Services Building

Math Exchange

Human Resources Building

Lindsey House

Blair House

Laurel St Carriage House

Blanton House

Blanton House Carriage House

Bird House  

Harrison House

Franklin Terrace

Hunton House

Thurston House  

White House

Henry St East Parking Deck

Henry St West Parking Deck

Williams House

Laurel St Parking Deck

Lafayette Hall

Ram Bikes

Student Media Center

809 Cathedral Place

Network Warehouse

President's Office

Stagg House

McAdams House

VCU Police Satellite Grace Office

Institute for Contemporary Art

Buford House

Stokes House

Meredith House

Meredith House Carriage House

VCU Pace Center

911 West Grace                


As well as the Res Halls listed below:

West Grace Student Housing (Honors)

West Grace Student Housing North

West Grace Student Housing South

Broad and Belv Student Apartments

Rhoads Hall

Brandt Hall

The maintenance should be completed by 7am.


 
May-18, 7:35am EDT

The Tab router upgrade has been successfully completed.