VCU OnePrint Authentication Issue

Minor incident Printing VCU OnePrint
2026-10-16 10:11 EDT · 6 hours, 51 minutes

Updates

Resolved

The VCU OnePrint Tier III Support team has successfully applied the fix to all OnePrint devices, resolving the authentication issues caused by a recent server update.

Thank you for your patience and understanding. This issue is now resolved.

If you experience any further related issues or have questions or concerns, please contact the IT Support Center at 804-828-2227 or itsc@vcu.edu.

October 16, 2026 · 17:00 EDT
Investigating

Our VCU OnePrint Tier III Support team continues to apply the identified fix for the reported authentication issue and is actively working to restore service to all affected OnePrint devices.
Thank you for your continued patience as we complete this process. If you have any questions or concerns, please contact the IT Support Center at 804-828-2227 or itsc@vcu.edu.

October 16, 2026 · 16:15 EDT
Update

Our VCU OnePrint Tier III Support has determined a fix to the reported ​authentication issue and is working to restore functionality to all impacted ​O​nePrint devices.​ Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

October 16, 2026 · 13:22 EDT
Issue

​T​he VCU OnePrint Tier III Support team is currently investigating an issue with users unable to authenticate on OnePrint devices.  We’re working to fix the problem as quickly as we can.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

October 16, 2026 · 10:11 EDT

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