Smartsheet
VCU Technology Services will be performing routine maintenance on Banner Production beginning 12/02/2023 starting at 10PM EST.
You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Scheduled maintenance for Banner Production is complete.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
On Sunday November 5th starting at 6pm Network Services will be replacing EOL gear in Harris Hall. This work will create a temporary loss of connectivity for site to site VPN connections such as RPD, AWS, T4, LabCorp, and Qatar. The CenturyLink ISP connection will also experience a temporary loss of connectivity however internet connectivity is not expected to be disrupted.
The Harris Hall EOL replacement was successfully completed.
Network Services will be replacing a core router at Harris Hall on Sunday July 23rd starting at 6pm. A network outage is expected to be minimal as the network cores are redundantly designed, however there could be a brief reconvergence. All of the PE's that connect to the Harris core also have redundant connections with the Poca core. This maintenance should be completed by 11pm.
Network Services has successfully completed the Harris core router replacement.
Smartsheet is currently experiencing an outage where users are currently unable to sign into the service, nor able to access sheets, forms, reports, dashboards, and the rest of the service.
Smartsheet is aware of the outage and is currently investigating.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Service has been restored for Smartsheet. A fix has been implemented and the vendor is monitoring to ensure continued stability.
Service and stability for Smartsheet has been restored.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
VCU Technology Services will be performing routine maintenance on beginning 06/03/2023 starting at 10 PM ET.
You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Scheduled maintenance for Banner Production is complete.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Customers are experiencing problems with accessing the internet at various locations on campus. We are actively investigating the outage and trying to resolve it.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Our commercial ISP has successfully repaired the damaged fiber and service has been restored.
Network connectivity has been restored at Founders Hall and the building is back online.
Services are recovering and accessible once again. Batch processing and workflows / automations may be delayed during the recovery process.
An update will be posted when the incident has been fully resolved.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We’re back! Smartsheet should be up and running. Thanks for bearing with us!
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.