Question Pro
VCU Technology Services will be performing routine maintenance on Banner Production beginning 12/02/2023 starting at 10PM EST.
You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Scheduled maintenance for Banner Production is complete.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
On Sunday November 5th starting at 6pm Network Services will be replacing EOL gear in Harris Hall. This work will create a temporary loss of connectivity for site to site VPN connections such as RPD, AWS, T4, LabCorp, and Qatar. The CenturyLink ISP connection will also experience a temporary loss of connectivity however internet connectivity is not expected to be disrupted.
The Harris Hall EOL replacement was successfully completed.
Network Services will be replacing a core router at Harris Hall on Sunday July 23rd starting at 6pm. A network outage is expected to be minimal as the network cores are redundantly designed, however there could be a brief reconvergence. All of the PE's that connect to the Harris core also have redundant connections with the Poca core. This maintenance should be completed by 11pm.
Network Services has successfully completed the Harris core router replacement.
VCU Technology Services will be performing routine maintenance on beginning 06/03/2023 starting at 10 PM ET.
You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Scheduled maintenance for Banner Production is complete.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
QuestionPro will undergo server maintenance on Monday, May 1st, 2023 starting at 1:00 AM. Estimated Downtime is 1 hour
The vendor will use this time to add capacity and update security services. To ensure minimal impact, they are performing this upgrade at off-peak hours. During this maintenance window, all SurveyAnalytics services will be suspended.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
The scheduled maintenance window for QuestionPro is over.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Customers are experiencing problems with accessing the internet at various locations on campus. We are actively investigating the outage and trying to resolve it.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Our commercial ISP has successfully repaired the damaged fiber and service has been restored.
Network connectivity has been restored at Founders Hall and the building is back online.
Beginning at 11pm Friday, January 6th and ending at approximately 5am, Saturday January 7th, Network services will be performing a code upgrade on the Cabell Library Campus router that will impact a large portion of the Monroe Core campus along Floyd Avenue, Harrison St, and other adjacent streets (a complete list of affected locations is provided below). During this 6 hour window, the network including wired, wireless, and VOIP/phone should be considered completely offline at all listed locations. There may be brief periods of connectivity while the router reboots multiple times during the upgrade, however overall the network should still be considered unusable until the change is concluded.
Anderson House (913 W. Franklin Street)
Bowe House (917 W. Franklin Street)
Cabell Library (901 Park Avenue)
Crenshaw House (919 W. Franklin Street)
DaVinci Center (807 Cathedral Place)
Department of History (813 S. Cathedral Place)
Division for Diversity and Equity + Office for Institutional Equity (817 S. Cathedral Place)
Founders' Hall (827 W. Franklin Street)
Ginter House (901 W. Franklin Street)
Hibbs Hall (900 Park Avenue)
James W Black Music Center (1050 Grove Avenue)
Johnson Hall (801 W. Franklin Street)
Kearney House (921 W. Franklin Street)
Monroe Park Child Development Center (1128 Floyd Avenue)
Monroe Park Roundhouse
Moseley House (1001 Grove Avenue)
Office of the President Emeritus (809 S. Cathedral Place)
Pollak Building (325 N. Harrison Street)
Raleigh Building (1001 W. Franklin Street)
Ritter-Hickock House (821 W. Franklin Street)
Scherer Hall (923 W. Franklin Street)
School of World Studies (14 North Laurel Street)
Scott House (909 W. Franklin Street)
Shafer Court Dining Hall (810 Cathedral Place)
Shafer Street Playhouse (221 N. Shafer Street)
Singleton Center for the Performing Arts (922 Park Avenue)
Sitterding House (901 Floyd Avenue)
Starke House (915 W. Franklin Street)
University Learning Center (1000 Floyd Avenue)
University Meeting Center (101 N. Harrison Street)
University Student Commons (907 Floyd Avenue)
Scheduled maintenance for Cabell Library Campus router is complete.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.