HR Support Portal (Cherwell)

Scheduled Maintenance for Banner Production
December 02, 10:00pm EST
Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications Pay4Print Google Workspace Canvas Banner Active Directory Avaya OneX BeyondTrust Tableau Wiki Confluence HR Support Portal (Cherwell) VCU OnePrint Blogs VCU Mobile App eServices Central Classrooms IT Support Center Services Building/Door Access Question Pro Data Center Operations Avaya Workplace myVCU Portal IT Support Portal (Cherwell) Linked In Learning Central Authentication Service RedCap Office365 Jamf Contact Center Services Degree Works TerminalFour (T4) EMS (Event Management System) Lon-Capa Data Security SAS Visual Analytics Call Management System (CMS) MECM Smartsheet Operational Data Store (ODS) SiteImprove App2Go Facilities Management System Respondus E-911 Services ListPlex Maestro Duo Two-Factor Websites fixIT Repair Shop Software Center eID Management VCU Reporting Center Telephones Listserv RealSource Micros Point of Sale Adobe Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom RamBucks Sunapsis Parking System Top Hat VCU Wireless Network Pentana Phishing Scams Zixmail VPN (RamsVPN) ImageNow Docusign Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Dec-2, 10:00pm EST
[closed]

VCU Technology Services will be performing routine maintenance on Banner Production beginning 12/02/2023 starting at 10PM EST.

You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Dec-3, 4:00am EST

Scheduled maintenance for Banner Production is complete. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Harris Hall EOL gear replacement
November 05, 6:00pm EST
Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications Pay4Print Google Workspace Canvas Banner Active Directory Avaya OneX BeyondTrust Tableau Wiki Confluence HR Support Portal (Cherwell) VCU OnePrint Blogs VCU Mobile App eServices Central Classrooms IT Support Center Services Building/Door Access Question Pro Data Center Operations Avaya Workplace myVCU Portal IT Support Portal (Cherwell) Linked In Learning Central Authentication Service RedCap Office365 Jamf Contact Center Services Degree Works TerminalFour (T4) EMS (Event Management System) Lon-Capa Data Security SAS Visual Analytics Call Management System (CMS) MECM Smartsheet Operational Data Store (ODS) SiteImprove App2Go Facilities Management System Respondus E-911 Services ListPlex Maestro Duo Two-Factor Websites fixIT Repair Shop Software Center eID Management VCU Reporting Center Telephones Listserv RealSource Micros Point of Sale Adobe Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom RamBucks Sunapsis Parking System Top Hat VCU Wireless Network Pentana Phishing Scams Zixmail VPN (RamsVPN) ImageNow Docusign Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Nov-5, 6:00pm EST
[closed]

On Sunday November 5th starting at 6pm Network Services will be replacing EOL gear in Harris Hall.  This work will create a temporary loss of connectivity for site to site VPN connections such as RPD, AWS, T4, LabCorp, and Qatar.  The CenturyLink ISP connection will also experience a temporary loss of connectivity however internet connectivity is not expected to be disrupted.

 
Nov-6, 7:03am EST

The Harris Hall EOL replacement was successfully completed. 

Issue Reported from Ivanti for Cherwell (itsupport.vcu.edu)
September 12, 10:41am EDT
IT Support & Campus Resources HR Support Portal (Cherwell) IT Support Portal (Cherwell)
 
Sep-12, 10:41am EDT
[closed]

Our service provider for Cherwell (itsupport.vcu.edu) is currently experiencing an issue which is affecting Cherwell Performance. 

We will resolve this incident once we have received confirmation the issue has been resolved from our service provider.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Sep-12, 2:04pm EDT

We’re back! Cherwell (itsupport.vcu.edu) should be up and running under normal performance expectations. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Performance Degradation has been reported for Cherwell (itsupport.vcu.edu)
September 11, 11:34am EDT
IT Support & Campus Resources HR Support Portal (Cherwell) IT Support Portal (Cherwell)
 
Sep-11, 11:34am EDT
[closed]

We are investigating an issue with Cherwell (itsupport.vcu.edu)  which is impacting performance. We’re working to fix the problem as quickly as we can. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Sep-11, 2:18pm EDT

We’re back! Cherwell (itsupport.vcu.edu) should be up and running with normal performance.  The ITSMO will continue to monitor performance throughout the day should this reoccur. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Issue Reported from Service Provider for Cherwell (itsupport.vcu.edu)
September 05, 2:08pm EDT
IT Support & Campus Resources HR Support Portal (Cherwell) IT Support Portal (Cherwell)
 
Sep-5, 2:08pm EDT
[closed]

Our service provider for Cherwell (itsupport.vcu.edu) is currently experiencing an issue which is affecting performance.   Page loads are taking longer than normal.  

We will resolve this incident once we have received confirmation the issue has been resolved from our service provider.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Sep-5, 2:48pm EDT

We’re back! Cherwell (itsupport.vcu.edu) should be performing under normal operation. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Harris core router replacement
July 23, 6:00pm EDT
Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications Pay4Print Google Workspace Canvas Banner Active Directory Avaya OneX BeyondTrust Tableau Wiki Confluence HR Support Portal (Cherwell) VCU OnePrint Blogs VCU Mobile App eServices Central Classrooms IT Support Center Services Building/Door Access Question Pro Data Center Operations Avaya Workplace myVCU Portal IT Support Portal (Cherwell) Linked In Learning Central Authentication Service RedCap Office365 Jamf Contact Center Services Degree Works TerminalFour (T4) EMS (Event Management System) Lon-Capa Data Security SAS Visual Analytics Call Management System (CMS) MECM Smartsheet Operational Data Store (ODS) SiteImprove App2Go Facilities Management System Respondus E-911 Services ListPlex Maestro Duo Two-Factor Websites fixIT Repair Shop Software Center eID Management VCU Reporting Center Telephones Listserv RealSource Micros Point of Sale Adobe Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom RamBucks Sunapsis Parking System Top Hat VCU Wireless Network Pentana Phishing Scams Zixmail VPN (RamsVPN) ImageNow Docusign Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Jul-23, 6:00pm EDT
[closed]

Network Services will be replacing a core router at Harris Hall on Sunday July 23rd starting at 6pm.  A network outage is expected to be minimal as the network cores are redundantly designed, however there could be a brief reconvergence. All of the PE's that connect to the Harris core also have redundant connections with the Poca core.  This maintenance should be completed by 11pm.

 
Jul-23, 10:52pm EDT

Network Services has successfully completed the Harris core router replacement.

Scheduled Maintenance for Banner Production
June 03, 10:00pm EDT
Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications Pay4Print Google Workspace Canvas Banner Active Directory Avaya OneX BeyondTrust Tableau Wiki Confluence HR Support Portal (Cherwell) VCU OnePrint Blogs VCU Mobile App eServices Central Classrooms IT Support Center Services Building/Door Access Question Pro Data Center Operations Avaya Workplace myVCU Portal IT Support Portal (Cherwell) Linked In Learning Central Authentication Service RedCap Office365 Jamf Contact Center Services Degree Works TerminalFour (T4) EMS (Event Management System) Lon-Capa Data Security SAS Visual Analytics Call Management System (CMS) MECM Smartsheet Operational Data Store (ODS) SiteImprove App2Go Facilities Management System Respondus E-911 Services ListPlex Maestro Duo Two-Factor Websites fixIT Repair Shop Software Center eID Management VCU Reporting Center Telephones Listserv RealSource Micros Point of Sale Adobe Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom RamBucks Sunapsis Parking System Top Hat VCU Wireless Network Pentana Phishing Scams Zixmail VPN (RamsVPN) ImageNow Docusign Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Jun-3, 10:00pm EDT
[closed]

VCU Technology Services will be performing routine maintenance on beginning 06/03/2023 starting at 10 PM ET. 

You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Jun-4, 4:00am EDT

Scheduled maintenance for Banner Production is complete. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Primary internet connection is currently down and all connectivity is on our backup link
May 25, 2:24pm EDT
Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications Pay4Print Google Workspace Canvas Banner Active Directory Avaya OneX BeyondTrust Tableau Wiki Confluence HR Support Portal (Cherwell) VCU OnePrint Blogs VCU Mobile App eServices Central Classrooms IT Support Center Services Building/Door Access Question Pro Data Center Operations Avaya Workplace myVCU Portal IT Support Portal (Cherwell) Linked In Learning Central Authentication Service RedCap Office365 Jamf Contact Center Services Degree Works TerminalFour (T4) EMS (Event Management System) Lon-Capa Data Security SAS Visual Analytics Call Management System (CMS) MECM Smartsheet Operational Data Store (ODS) SiteImprove App2Go Facilities Management System Respondus E-911 Services ListPlex Maestro Duo Two-Factor Websites fixIT Repair Shop Software Center eID Management VCU Reporting Center Telephones Listserv RealSource Micros Point of Sale Adobe Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom RamBucks Sunapsis Parking System Top Hat VCU Wireless Network Pentana Phishing Scams Zixmail VPN (RamsVPN) ImageNow Docusign Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
May-25, 2:24pm EDT
[closed] Currently our primary ISP connection is down and all internet connectivity has successfully been redirected to our backup link.  Network Services is currently reaching out to our primary ISP to resolve and determine nature of the outage.  A follow up post will be made once more information is known.

Internet Outage
April 18, 9:12am EDT
Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications Pay4Print Google Workspace Canvas Banner Active Directory Avaya OneX BeyondTrust Tableau Wiki Confluence HR Support Portal (Cherwell) VCU OnePrint Blogs VCU Mobile App eServices Central Classrooms IT Support Center Services Building/Door Access Question Pro Data Center Operations Avaya Workplace myVCU Portal IT Support Portal (Cherwell) Linked In Learning Central Authentication Service RedCap Office365 Jamf Contact Center Services Degree Works TerminalFour (T4) EMS (Event Management System) Lon-Capa Data Security SAS Visual Analytics Call Management System (CMS) MECM Smartsheet Operational Data Store (ODS) SiteImprove App2Go Facilities Management System Respondus E-911 Services ListPlex Maestro Duo Two-Factor Websites fixIT Repair Shop Software Center eID Management VCU Reporting Center Telephones Listserv RealSource Micros Point of Sale Adobe Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom RamBucks Sunapsis Parking System Top Hat VCU Wireless Network Pentana Phishing Scams Zixmail VPN (RamsVPN) ImageNow Docusign Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Apr-18, 9:12am EDT
[closed]

Customers are experiencing problems with accessing the internet at various locations on campus.   We are actively investigating the outage and trying to resolve it.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

 
Apr-18, 9:58am EDT
The upstream peering provider Equinix had issues that would have been the cause of our outages.   We will continue to monitor and work further with our providers.  

ISP urgent maintenance impacting one of our internet providers
April 11, 12:00am EDT
Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications Pay4Print Google Workspace Canvas Banner Active Directory Avaya OneX BeyondTrust Tableau Wiki Confluence HR Support Portal (Cherwell) VCU OnePrint Blogs VCU Mobile App eServices Central Classrooms IT Support Center Services Building/Door Access Question Pro Data Center Operations Avaya Workplace myVCU Portal IT Support Portal (Cherwell) Linked In Learning Central Authentication Service RedCap Office365 Jamf Contact Center Services Degree Works TerminalFour (T4) EMS (Event Management System) Lon-Capa Data Security SAS Visual Analytics Call Management System (CMS) MECM Smartsheet Operational Data Store (ODS) SiteImprove App2Go Facilities Management System Respondus E-911 Services ListPlex Maestro Duo Two-Factor Websites fixIT Repair Shop Software Center eID Management VCU Reporting Center Telephones Listserv RealSource Micros Point of Sale Adobe Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom RamBucks Sunapsis Parking System Top Hat VCU Wireless Network Pentana Phishing Scams Zixmail VPN (RamsVPN) ImageNow Docusign Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Apr-11, 12:00am EDT
[closed] One of our commercial ISP's will be conducting a fiber maintenance to repair damaged fiber.  The expected outage from this repair will range between 1 and 6 hours and will impact one of our internet providers.  There should NOT be an impact for internet access due to vendor ISP redundancy.
 
Apr-11, 7:19am EDT

Our commercial ISP has successfully repaired the damaged fiber and service has been restored.