HR Support Portal (Cherwell)
VCU Technology Services will be performing routine maintenance on Banner Production beginning 12/02/2023 starting at 10PM EST.
You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Scheduled maintenance for Banner Production is complete.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
On Sunday November 5th starting at 6pm Network Services will be replacing EOL gear in Harris Hall. This work will create a temporary loss of connectivity for site to site VPN connections such as RPD, AWS, T4, LabCorp, and Qatar. The CenturyLink ISP connection will also experience a temporary loss of connectivity however internet connectivity is not expected to be disrupted.
The Harris Hall EOL replacement was successfully completed.
Our service provider for Cherwell (itsupport.vcu.edu) is currently experiencing an issue which is affecting Cherwell Performance.
We will resolve this incident once we have received confirmation the issue has been resolved from our service provider.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We’re back! Cherwell (itsupport.vcu.edu) should be up and running under normal performance expectations. Thanks for bearing with us!
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We are investigating an issue with Cherwell (itsupport.vcu.edu) which is impacting performance. We’re working to fix the problem as quickly as we can.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We’re back! Cherwell (itsupport.vcu.edu) should be up and running with normal performance. The ITSMO will continue to monitor performance throughout the day should this reoccur. Thanks for bearing with us!
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Our service provider for Cherwell (itsupport.vcu.edu) is currently experiencing an issue which is affecting performance. Page loads are taking longer than normal.
We will resolve this incident once we have received confirmation the issue has been resolved from our service provider.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We’re back! Cherwell (itsupport.vcu.edu) should be performing under normal operation. Thanks for bearing with us!
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Network Services will be replacing a core router at Harris Hall on Sunday July 23rd starting at 6pm. A network outage is expected to be minimal as the network cores are redundantly designed, however there could be a brief reconvergence. All of the PE's that connect to the Harris core also have redundant connections with the Poca core. This maintenance should be completed by 11pm.
Network Services has successfully completed the Harris core router replacement.
VCU Technology Services will be performing routine maintenance on beginning 06/03/2023 starting at 10 PM ET.
You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Scheduled maintenance for Banner Production is complete.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Customers are experiencing problems with accessing the internet at various locations on campus. We are actively investigating the outage and trying to resolve it.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Our commercial ISP has successfully repaired the damaged fiber and service has been restored.