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Dec-2, 10:00pm EST
[closed]

VCU Technology Services will be performing routine maintenance on Banner Production beginning 12/02/2023 starting at 10PM EST.

You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Dec-3, 4:00am EST

Scheduled maintenance for Banner Production is complete. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

November 05, 6:00pm EST
Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications Pay4Print Google Workspace Canvas Banner Active Directory Avaya OneX BeyondTrust Tableau Wiki Confluence HR Support Portal (Cherwell) VCU OnePrint Blogs VCU Mobile App eServices Central Classrooms IT Support Center Services Building/Door Access Question Pro Data Center Operations Avaya Workplace myVCU Portal IT Support Portal (Cherwell) Linked In Learning Central Authentication Service RedCap Office365 Jamf Contact Center Services Degree Works TerminalFour (T4) EMS (Event Management System) Lon-Capa Data Security SAS Visual Analytics Call Management System (CMS) MECM Smartsheet Operational Data Store (ODS) SiteImprove App2Go Facilities Management System Respondus E-911 Services ListPlex Maestro Duo Two-Factor Websites fixIT Repair Shop Software Center eID Management VCU Reporting Center Telephones Listserv RealSource Micros Point of Sale Adobe Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom RamBucks Sunapsis Parking System Top Hat VCU Wireless Network Pentana Phishing Scams Zixmail VPN (RamsVPN) ImageNow Docusign Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Nov-5, 6:00pm EST
[closed]

On Sunday November 5th starting at 6pm Network Services will be replacing EOL gear in Harris Hall.  This work will create a temporary loss of connectivity for site to site VPN connections such as RPD, AWS, T4, LabCorp, and Qatar.  The CenturyLink ISP connection will also experience a temporary loss of connectivity however internet connectivity is not expected to be disrupted.

 
Nov-6, 7:03am EST

The Harris Hall EOL replacement was successfully completed. 

Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications Pay4Print Google Workspace Canvas Banner Active Directory Avaya OneX BeyondTrust Tableau Wiki Confluence HR Support Portal (Cherwell) VCU OnePrint Blogs VCU Mobile App eServices Central Classrooms IT Support Center Services Building/Door Access Question Pro Data Center Operations Avaya Workplace myVCU Portal IT Support Portal (Cherwell) Linked In Learning Central Authentication Service RedCap Office365 Jamf Contact Center Services Degree Works TerminalFour (T4) EMS (Event Management System) Lon-Capa Data Security SAS Visual Analytics Call Management System (CMS) MECM Smartsheet Operational Data Store (ODS) SiteImprove App2Go Facilities Management System Respondus E-911 Services ListPlex Maestro Duo Two-Factor Websites fixIT Repair Shop Software Center eID Management VCU Reporting Center Telephones Listserv RealSource Micros Point of Sale Adobe Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom RamBucks Sunapsis Parking System Top Hat VCU Wireless Network Pentana Phishing Scams Zixmail VPN (RamsVPN) ImageNow Docusign Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Jul-23, 6:00pm EDT
[closed]

Network Services will be replacing a core router at Harris Hall on Sunday July 23rd starting at 6pm.  A network outage is expected to be minimal as the network cores are redundantly designed, however there could be a brief reconvergence. All of the PE's that connect to the Harris core also have redundant connections with the Poca core.  This maintenance should be completed by 11pm.

 
Jul-23, 10:52pm EDT

Network Services has successfully completed the Harris core router replacement.

Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications Pay4Print Google Workspace Canvas Banner Active Directory Avaya OneX BeyondTrust Tableau Wiki Confluence HR Support Portal (Cherwell) VCU OnePrint Blogs VCU Mobile App eServices Central Classrooms IT Support Center Services Building/Door Access Question Pro Data Center Operations Avaya Workplace myVCU Portal IT Support Portal (Cherwell) Linked In Learning Central Authentication Service RedCap Office365 Jamf Contact Center Services Degree Works TerminalFour (T4) EMS (Event Management System) Lon-Capa Data Security SAS Visual Analytics Call Management System (CMS) MECM Smartsheet Operational Data Store (ODS) SiteImprove App2Go Facilities Management System Respondus E-911 Services ListPlex Maestro Duo Two-Factor Websites fixIT Repair Shop Software Center eID Management VCU Reporting Center Telephones Listserv RealSource Micros Point of Sale Adobe Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom RamBucks Sunapsis Parking System Top Hat VCU Wireless Network Pentana Phishing Scams Zixmail VPN (RamsVPN) ImageNow Docusign Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Jun-3, 10:00pm EDT
[closed]

VCU Technology Services will be performing routine maintenance on beginning 06/03/2023 starting at 10 PM ET. 

You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Jun-4, 4:00am EDT

Scheduled maintenance for Banner Production is complete. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications Pay4Print Google Workspace Canvas Banner Active Directory Avaya OneX BeyondTrust Tableau Wiki Confluence HR Support Portal (Cherwell) VCU OnePrint Blogs VCU Mobile App eServices Central Classrooms IT Support Center Services Building/Door Access Question Pro Data Center Operations Avaya Workplace myVCU Portal IT Support Portal (Cherwell) Linked In Learning Central Authentication Service RedCap Office365 Jamf Contact Center Services Degree Works TerminalFour (T4) EMS (Event Management System) Lon-Capa Data Security SAS Visual Analytics Call Management System (CMS) MECM Smartsheet Operational Data Store (ODS) SiteImprove App2Go Facilities Management System Respondus E-911 Services ListPlex Maestro Duo Two-Factor Websites fixIT Repair Shop Software Center eID Management VCU Reporting Center Telephones Listserv RealSource Micros Point of Sale Adobe Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom RamBucks Sunapsis Parking System Top Hat VCU Wireless Network Pentana Phishing Scams Zixmail VPN (RamsVPN) ImageNow Docusign Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
May-25, 2:24pm EDT
[closed] Currently our primary ISP connection is down and all internet connectivity has successfully been redirected to our backup link.  Network Services is currently reaching out to our primary ISP to resolve and determine nature of the outage.  A follow up post will be made once more information is known.
April 18, 9:12am EDT
Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications Pay4Print Google Workspace Canvas Banner Active Directory Avaya OneX BeyondTrust Tableau Wiki Confluence HR Support Portal (Cherwell) VCU OnePrint Blogs VCU Mobile App eServices Central Classrooms IT Support Center Services Building/Door Access Question Pro Data Center Operations Avaya Workplace myVCU Portal IT Support Portal (Cherwell) Linked In Learning Central Authentication Service RedCap Office365 Jamf Contact Center Services Degree Works TerminalFour (T4) EMS (Event Management System) Lon-Capa Data Security SAS Visual Analytics Call Management System (CMS) MECM Smartsheet Operational Data Store (ODS) SiteImprove App2Go Facilities Management System Respondus E-911 Services ListPlex Maestro Duo Two-Factor Websites fixIT Repair Shop Software Center eID Management VCU Reporting Center Telephones Listserv RealSource Micros Point of Sale Adobe Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom RamBucks Sunapsis Parking System Top Hat VCU Wireless Network Pentana Phishing Scams Zixmail VPN (RamsVPN) ImageNow Docusign Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Apr-18, 9:12am EDT
[closed]

Customers are experiencing problems with accessing the internet at various locations on campus.   We are actively investigating the outage and trying to resolve it.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.

 
Apr-18, 9:58am EDT
The upstream peering provider Equinix had issues that would have been the cause of our outages.   We will continue to monitor and work further with our providers.  
Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications Pay4Print Google Workspace Canvas Banner Active Directory Avaya OneX BeyondTrust Tableau Wiki Confluence HR Support Portal (Cherwell) VCU OnePrint Blogs VCU Mobile App eServices Central Classrooms IT Support Center Services Building/Door Access Question Pro Data Center Operations Avaya Workplace myVCU Portal IT Support Portal (Cherwell) Linked In Learning Central Authentication Service RedCap Office365 Jamf Contact Center Services Degree Works TerminalFour (T4) EMS (Event Management System) Lon-Capa Data Security SAS Visual Analytics Call Management System (CMS) MECM Smartsheet Operational Data Store (ODS) SiteImprove App2Go Facilities Management System Respondus E-911 Services ListPlex Maestro Duo Two-Factor Websites fixIT Repair Shop Software Center eID Management VCU Reporting Center Telephones Listserv RealSource Micros Point of Sale Adobe Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom RamBucks Sunapsis Parking System Top Hat VCU Wireless Network Pentana Phishing Scams Zixmail VPN (RamsVPN) ImageNow Docusign Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Apr-11, 12:00am EDT
[closed] One of our commercial ISP's will be conducting a fiber maintenance to repair damaged fiber.  The expected outage from this repair will range between 1 and 6 hours and will impact one of our internet providers.  There should NOT be an impact for internet access due to vendor ISP redundancy.
 
Apr-11, 7:19am EDT

Our commercial ISP has successfully repaired the damaged fiber and service has been restored.

Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications Pay4Print Google Workspace Canvas Banner Active Directory Avaya OneX BeyondTrust Tableau Wiki Confluence VCU OnePrint Blogs VCU Mobile App eServices Central Classrooms IT Support Center Services Building/Door Access Question Pro Data Center Operations Avaya Workplace myVCU Portal IT Support Portal (Cherwell) Linked In Learning Central Authentication Service RedCap Office365 Jamf Contact Center Services Degree Works TerminalFour (T4) EMS (Event Management System) Lon-Capa Data Security SAS Visual Analytics Call Management System (CMS) MECM Smartsheet Operational Data Store (ODS) SiteImprove App2Go Facilities Management System Respondus E-911 Services ListPlex Maestro Duo Two-Factor Websites fixIT Repair Shop Software Center eID Management VCU Reporting Center Telephones Listserv RealSource Micros Point of Sale Adobe Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom RamBucks Sunapsis Parking System Top Hat VCU Wireless Network Pentana Phishing Scams Zixmail VPN (RamsVPN) ImageNow Docusign Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Mar-31, 7:22am EDT
[closed] Network Services is currently investigating a network outage with Founders Hall.  There is a possible fiber cut and attempts are being made to find a usable pair.  A follow up post will be made at a later time.
 
Mar-31, 7:27am EDT

Network connectivity has been restored at Founders Hall and the building is back online.

Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications Pay4Print Google Workspace Canvas Banner Active Directory Avaya OneX BeyondTrust Tableau Wiki Confluence VCU OnePrint Blogs VCU Mobile App eServices Central Classrooms IT Support Center Services Building/Door Access Question Pro Data Center Operations Avaya Workplace myVCU Portal IT Support Portal (Cherwell) Linked In Learning Central Authentication Service RedCap Office365 Jamf Contact Center Services Degree Works TerminalFour (T4) EMS (Event Management System) Lon-Capa Data Security SAS Visual Analytics Call Management System (CMS) MECM Smartsheet Operational Data Store (ODS) SiteImprove App2Go Facilities Management System Respondus E-911 Services ListPlex Maestro Duo Two-Factor Websites fixIT Repair Shop Software Center eID Management VCU Reporting Center Telephones Listserv RealSource Micros Point of Sale Adobe Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom RamBucks Sunapsis Parking System Top Hat VCU Wireless Network Pentana Phishing Scams Zixmail VPN (RamsVPN) ImageNow Docusign Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Jan-6, 11:00pm EST
[closed]

Beginning at 11pm Friday, January 6th and ending at approximately 5am, Saturday January 7th, Network services will be performing a code upgrade on the Cabell Library Campus router that will impact a large portion of the Monroe Core campus along Floyd Avenue, Harrison St, and other adjacent streets (a complete list of affected locations is provided below). During this 6 hour window, the network including wired, wireless, and VOIP/phone should be considered completely offline at all listed locations. There may be brief periods of connectivity while the router reboots multiple times during the upgrade, however overall the network should still be considered unusable until the change is concluded.

The following is a list of locations that will experience a loss of network connectivity during the 11pm-7am window for this maintenance:

Anderson Gallery (907½ W. Franklin Street)
Anderson House (913 W. Franklin Street)
Bowe House (917 W. Franklin Street)
Cabell Library (901 Park Avenue)
Crenshaw House (919 W. Franklin Street)
DaVinci Center (807 Cathedral Place)
Department of History (813 S. Cathedral Place)
Division for Diversity and Equity + Office for Institutional Equity (817 S. Cathedral Place)
Founders' Hall (827 W. Franklin Street)
Ginter House (901 W. Franklin Street)
Hibbs Hall (900 Park Avenue)
James W Black Music Center (1050 Grove Avenue)
Johnson Hall (801 W. Franklin Street)
Kearney House (921 W. Franklin Street)
Monroe Park Child Development Center (1128 Floyd Avenue)
Monroe Park Roundhouse
Moseley House (1001 Grove Avenue)
Office of the President Emeritus (809 S. Cathedral Place)
Pollak Building (325 N. Harrison Street)
Raleigh Building (1001 W. Franklin Street)
Ritter-Hickock House (821 W. Franklin Street)
Scherer Hall (923 W. Franklin Street)
School of World Studies (14 North Laurel Street)
Scott House (909 W. Franklin Street)
Shafer Court Dining Hall (810 Cathedral Place)
Shafer Street Playhouse (221 N. Shafer Street)
Singleton Center for the Performing Arts (922 Park Avenue)
Sitterding House (901 Floyd Avenue)
Starke House (915 W. Franklin Street)
University Learning Center (1000 Floyd Avenue)
University Meeting Center (101 N. Harrison Street)
University Student Commons (907 Floyd Avenue)


 
Jan-7, 8:25am EST

Scheduled maintenance for Cabell Library Campus router is complete. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

October 05, 8:00am EDT
Accounts, Access & Security E-mail & Collaboration IT Support & Campus Resources Teaching & Learning University Applications Web Applications Google Workspace Canvas Wiki Confluence Blogs eServices myVCU Portal IT Support Portal (Cherwell) Linked In Learning Central Authentication Service TerminalFour (T4) App2Go RealSource Kaltura Zoom ImageNow Docusign Gmail North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Oct-5, 8:00am EDT
[closed]

VCU customers may experience trouble when logging into VCU systems that use CAS (Central Authentication Services) for authentication. We are currently investigating the problem.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Oct-5, 9:27am EDT

We are continuing to investigate and resolve an issue with CAS which is impacting VCU Resources that use CAS for Login Authentication. We’re working to fix the problem as quickly as we can. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Oct-5, 10:33am EDT

We are continuing to investigate and resolve an issue with CAS which is impacting VCU Resources that use CAS for Login Authentication. We’re working to fix the problem as quickly as we can. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 


 
Oct-5, 11:16am EDT

Users are continuing to see intermittent login problems to systems using the Central Authentication Service (CAS). We are working to fix the problem as quickly as we can. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Oct-5, 12:34pm EDT

Central Authentication Service (CAS) is currently stable, and the VCU community should be able to log in normally. IT staff are still closely monitoring the service. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Oct-6, 9:37am EDT

Central Authentication Service remains stable, and the VCU community should be able to log in normally. IT staff are still closely monitoring the service. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.