Canvas

October 05, 8:00am
Accounts, Access & Security E-mail & Collaboration IT Support & Campus Resources Teaching & Learning University Applications Web Applications Google Workspace Canvas Wiki Confluence Blogs App2Go IT Support Portal (Cherwell) myVCU Portal eServices Linked In Learning Central Authentication Service TerminalFour (T4) RealSource Kaltura Zoom ImageNow Docusign Gmail North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Oct-5, 8:00am
[closed]

VCU customers may experience trouble when logging into VCU systems that use CAS (Central Authentication Services) for authentication. We are currently investigating the problem.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Oct-5, 9:27am

We are continuing to investigate and resolve an issue with CAS which is impacting VCU Resources that use CAS for Login Authentication. We’re working to fix the problem as quickly as we can. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Oct-5, 10:33am

We are continuing to investigate and resolve an issue with CAS which is impacting VCU Resources that use CAS for Login Authentication. We’re working to fix the problem as quickly as we can. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 


 
Oct-5, 11:16am

Users are continuing to see intermittent login problems to systems using the Central Authentication Service (CAS). We are working to fix the problem as quickly as we can. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Oct-5, 12:34pm

Central Authentication Service (CAS) is currently stable, and the VCU community should be able to log in normally. IT staff are still closely monitoring the service. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Oct-6, 9:37am

Central Authentication Service remains stable, and the VCU community should be able to log in normally. IT staff are still closely monitoring the service. Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

September 21, 2:16pm
Teaching & Learning Canvas
 
Sep-21, 2:16pm
[closed]

Our service provider for Canvas is currently experiencing an issue which is affecting customer's ability to login, load or access content. 

We will resolve this incident once we have received confirmation the issue has been resolved from our service provider. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

For additional information and updates - (https://status.instructure.com/)  

 
Sep-21, 3:13pm

We’re back! Canvas should be up and running.

Around 2pm today, Instructure (the vendor who maintains/hosts Canvas) reported slowness and errors when accessing Canvas. This also impacted the performance of our Canvas instance, as well as many other institutions. At 2:26pm, they implemented a fix which slowly brought service back. By 2:43pm, service was completely restored and Instructure is continuing to monitor for any further issues.

Thanks for bearing with us!

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.