Accounts, Access & Security
VCU Technology Services will be performing routine maintenance on Banner Production beginning 12/02/2023 starting at 10PM EST.
You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Scheduled maintenance for Banner Production is complete.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
On Sunday November 5th starting at 6pm Network Services will be replacing EOL gear in Harris Hall. This work will create a temporary loss of connectivity for site to site VPN connections such as RPD, AWS, T4, LabCorp, and Qatar. The CenturyLink ISP connection will also experience a temporary loss of connectivity however internet connectivity is not expected to be disrupted.
The Harris Hall EOL replacement was successfully completed.
Our service provider for DUO Multi-Factor Authentication (MFA) is currently experiencing an issue which is affecting customer's ability to access VCU resources using Azure Active Directory. Authentication is functioning but MFA is impacted.
Status Updates from DUO around this incident can be found at: https://status.duo.com/incidents/rw7g0q7ztj8f
We will resolve this incident once we have received confirmation the issue has been resolved from our service provider.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
We’re back! DUO Multi-Factor Authentication (MFA) should be up and running. Thanks for bearing with us!
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Network Services will be replacing a core router at Harris Hall on Sunday July 23rd starting at 6pm. A network outage is expected to be minimal as the network cores are redundantly designed, however there could be a brief reconvergence. All of the PE's that connect to the Harris core also have redundant connections with the Poca core. This maintenance should be completed by 11pm.
Network Services has successfully completed the Harris core router replacement.
VCU Technology Services will be performing routine maintenance on beginning 06/03/2023 starting at 10 PM ET.
You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Scheduled maintenance for Banner Production is complete.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
VCU customers may experience trouble when logging into various VCU Systems like Canvas, MyVCU, and more. We are currently investigating the problem.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
The source of the login issues has been identified and a fix put into place. VCU customers should be able to now login successfully.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Customers are experiencing problems with accessing the internet at various locations on campus. We are actively investigating the outage and trying to resolve it.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Our commercial ISP has successfully repaired the damaged fiber and service has been restored.
Network connectivity has been restored at Founders Hall and the building is back online.