Internet & Phones
VCU Technology Services will be performing routine maintenance on beginning 06/03/2023 starting at 10 PM ET.
You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Scheduled maintenance for Banner Production is complete.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
What:
Network Services will replace the internal physical firewalls currently in place. During this change window, network access will be sporadic for all resources located within the two VCU data centers. Users will experience multiple disconnects and may have to re-establish their active connection by relaunching the app or reloading a web page.
When:
Start Date: May 17th, 2023
Start Time: 10 PM
End Time: 2 AM
The new firewalls were put in-line successfully. Many many thanks to the team that joined us on this late night call to perform testing and validation. We couldn't have done this without your help.
Network Services will be upgrading code on the School of Nursing router on Sunday May 21st starting at 9pm. All affected buildings will not have Internet (data), wireless, or voice services during this maintenance. The following buildings will be impacted:
School Of Nursing
8th Street Parking Deck
I Deck (via 8th Street Parking Deck)
Biotech 1
Biotech Center (via Biotech 1)
Larrick Student Center
VCU Health Family Care Center
Lyons Dental Building
W. Baxter Perkinson Jr. Building
VCU Dental Building I
Biotech 8
Leigh House
Grant House
Samuel Putney House
Stephen Putney House (via Samuel Putney)
MCV Alumni House
VCU Health Adult Outpatient Pavillion
Health Sciences Library
Richmond Academy of Medicine
Health Sciences Research Building & Annex
College of Health Professions
VMI Building
This maintenance should be completed by 11:59pm.
The SoN router was successfully upgraded.
Network Services will be upgrading router code on Friday May 19th starting at 5am. All affected buildings will not have Internet (data), wireless, or voice services during this maintenance. The following buildings will be impacted:
Siegel center Building, 1200 W. Broad St.
VCU Basketball Development Center , 1300 W. Marshall St.
Grace Street Center - , 912 w. Grace
Ackell Residence Center, Edmund F., 1100 W. Broad St
VCUarts Qatar House, 1326 W. Broad St
Murry DePillars Bldg, Fine Arts Building, 1000 W. Broad St.
Office of Com. Programs/Carver Annex, 1103 W. Marshall St.
Depot Annex, The, 801 W. Marshall St
Sports Medicine, 1300 W. Marshal
Bowe Street Deck, 609 Bowe St.
500 Academic center
Athletics Support Building, 1109 W. Marshall St.
ICA Annex - 818 W Broad street
Grace and Broad Residence Center 1, 1000 W. Grace St.
Grace and Broad Residence Center 2, 1000 W. Grace St.
School of the Arts shop, 822 West Broad Street
Real Estate Department, 800 West Broad Street
Maintenance should be completed by 7am.
The Siegel router has been successfully upgraded.
Network Services will be upgrading router code on Thursday May 18th starting at 5am. All affected buildings will not have Internet (data), wireless, or voice services during this maintenance. The following buildings will be impacted:
Technology Administration Building
HR Training Bldg
Grace Street Theater
Facilities and Financial Services Building
Math Exchange
Human Resources Building
Lindsey House
Blair House
Laurel St Carriage House
Blanton House
Blanton House Carriage House
Bird House
Harrison House
Franklin Terrace
Hunton House
Thurston House
White House
Henry St East Parking Deck
Henry St West Parking Deck
Williams House
Laurel St Parking Deck
Lafayette Hall
Ram Bikes
Student Media Center
809 Cathedral Place
Network Warehouse
President's Office
Stagg House
McAdams House
VCU Police Satellite Grace Office
Institute for Contemporary Art
Buford House
Stokes House
Meredith House
Meredith House Carriage House
VCU Pace Center
911 West Grace
As well as the Res Halls listed below:
West Grace Student Housing (Honors)
West Grace Student Housing North
West Grace Student Housing South
Broad and Belv Student Apartments
Rhoads Hall
Brandt Hall
The maintenance should be completed by 7am.
The Tab router upgrade has been successfully completed.
What:
Network Services will replace the internal physical firewalls currently in place. During this change window, network access will be sporadic for all resources located within the two VCU data centers. Users will experience multiple disconnects and may have to re-establish their active connection by relaunching the app or reloading a web page.
When:
Start Date: May 17th, 2023
Start Time: 10 PM
End Time: 2 AM
This maintenance is completed. Unfortunately due to unforeseen issues, we couldn't complete the needed cutover. We will continue to work with vendor support teams and reattempt this change early next week.
What:
Network Services will replace the physical border firewalls currently in place. During this change window, internet access will be sporadic. Users will experience multiple disconnects and may have to re-establish their active connection by relaunching the app or reloading a web page.
When:
Start Date: May 12th, 2023
Start Time: 10 PM
End Time: 1 AM
The new firewalls are in place now, and this maintenance is completed.
On May 12, 2023, from 10 PM to 1 AM, Avaya Workplace users may experience sporadic access issues due to maintenance on the VCU network. Users could experience multiple disconnects and may have to re-establish their connection by relaunching the Avaya Workplace application.
This work will only affect Avaya Workplace. We would recommend that you have alternate means of communication during this maintenance window.
Work was completed on 5/12/23. Issue resolved. If Telecommunications Service assistance is neded please contact our office at
We (Telecommunications Services) are receiving multiple reports of voice connectivity issues on the Monroe Park and VCU Health campuses. Our Tier III Support (Voice Engineers) are researching all voice related connectivity issues. Please contact Telecommunications Services with any questions or concerns at
All voice connectivity issues have been resolved
by our Tier III Support (Voice Engineers). If additional assistance is
needed, please contact Telecommunications Services at