Internet & Phones

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Dec-2, 10:00pm EST
[closed]

VCU Technology Services will be performing routine maintenance on Banner Production beginning 12/02/2023 starting at 10PM EST.

You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

 
Dec-3, 4:00am EST

Scheduled maintenance for Banner Production is complete. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

November 21, 11:30am EST
Internet & Phones Avaya OneX Avaya Workplace Contact Center Services Call Management System (CMS) E-911 Services Telephones VCU Campus Network VCU Wireless Network VPN (RamsVPN)
 
Nov-21, 11:30am EST
[closed]


Both the VCU and MCV campuses have experienced  power blips that have impacted devices supporting the VCU network.  Network Services is monitoring and will be responding to locations that don't recover when the power is restored.  A follow up message will be posted once power has stabilized and all devices are back up.

 
Nov-21, 12:15pm EST

Power appears to be stable and all network devices are up and operational at this time.

November 05, 6:00pm EST
Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications Pay4Print Google Workspace Canvas Banner Active Directory Avaya OneX BeyondTrust Tableau Wiki Confluence HR Support Portal (Cherwell) VCU OnePrint Blogs VCU Mobile App eServices Central Classrooms IT Support Center Services Building/Door Access Question Pro Data Center Operations Avaya Workplace myVCU Portal IT Support Portal (Cherwell) Linked In Learning Central Authentication Service RedCap Office365 Jamf Contact Center Services Degree Works TerminalFour (T4) EMS (Event Management System) Lon-Capa Data Security SAS Visual Analytics Call Management System (CMS) MECM Smartsheet Operational Data Store (ODS) SiteImprove App2Go Facilities Management System Respondus E-911 Services ListPlex Maestro Duo Two-Factor Websites fixIT Repair Shop Software Center eID Management VCU Reporting Center Telephones Listserv RealSource Micros Point of Sale Adobe Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom RamBucks Sunapsis Parking System Top Hat VCU Wireless Network Pentana Phishing Scams Zixmail VPN (RamsVPN) ImageNow Docusign Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
 
Nov-5, 6:00pm EST
[closed]

On Sunday November 5th starting at 6pm Network Services will be replacing EOL gear in Harris Hall.  This work will create a temporary loss of connectivity for site to site VPN connections such as RPD, AWS, T4, LabCorp, and Qatar.  The CenturyLink ISP connection will also experience a temporary loss of connectivity however internet connectivity is not expected to be disrupted.

 
Nov-6, 7:03am EST

The Harris Hall EOL replacement was successfully completed. 

Internet & Phones VCU Campus Network VCU Wireless Network
 
Oct-8, 3:00pm EDT
[closed]

Secondary ISP provider Lumen is down due to a fiber cable being cut in the area.  We have been engaged with their support teams to get this service restored as quickly as possible.  Our primary ISP is working as expected and Internet access and performance is normal.  

 
Oct-11, 1:15pm EDT

Secondary ISP link came back online on  10/9/2023 at 12:59 AM and has been stable since then.  

Internet & Phones Avaya OneX Avaya Workplace Contact Center Services Call Management System (CMS) E-911 Services Telephones VCU Campus Network VCU Wireless Network VPN (RamsVPN)
 
Oct-3, 2:52pm EDT
[closed]

Network Services is aware of network (internet) slowness campus wide and we are actively investigating.  A follow up post will be made once we have more information.

 
Oct-3, 3:18pm EDT

Network connectivity (internet) issues have been resolved and we are continuing to monitor to ensure stability.

 
Oct-4, 12:15pm EDT

Network slowness from yesterday have been resolved.  Network Services will continue to monitor.

Internet & Phones Avaya OneX Avaya Workplace Contact Center Services Call Management System (CMS) Telephones
 
Sep-12, 9:00pm EDT
[closed]
On Sept. 12, beginning at 9:00 PM, VCU Telecommunications will conduct failover tests in preparation for relocating our primary data center in 2Q2024.   Failover testing ensures our backup systems are functioning as designed.  These systems will provide voice continuity during the data center relocation.  We are expecting two testing windows during the maintenance period.

Window 1 - 9:00 PM
No outages are expected during this period.  However, as always, please ensure your employees have alternate means of communication.

Window 2 - Beginning between approximately 10:00 PM and 11:00 PM.
There will be two five-minute outages during this window at the beginning and the end of the testing period.  During the testing period, the following applications will not be available
  • Call Recording/Workforce Engagement - No calls will be recorded for the duration of the testing window.
  • Avaya Call Management System (CMS)
  • Call Back Assist
  • Ascom -   Ascom to Ascom calls will work.  Ascom to Avaya/Avaya to Ascom/Inbound and Outbound calling will not be operational during the testing window.

For questions or concerns please contact VCU Telcommunications at 8-2227 (press option 2)

 
Sep-19, 8:26am EDT

Testing was completed. 

Internet & Phones Avaya OneX Avaya Workplace Contact Center Services Call Management System (CMS) E-911 Services Telephones VCU Campus Network VCU Wireless Network VPN (RamsVPN)
 
Sep-8, 11:00pm EDT
[closed]

On 9/8/2023  11 PM  - 09/9/2023 5 AM our primary internet carrier has a need to repair fiber cable that will cause our primary internet connect to go down.  During this time, we will switchover to the secondary provider but during this change there will be a momentary outage.  

 
Sep-15, 3:43pm EDT

All work is completed!

August 29, 2:36pm EDT
Internet & Phones VCU Campus Network VCU Wireless Network VPN (RamsVPN)
 
Aug-29, 2:36pm EDT
[closed]

Internet connectivity with our primary ISP has been disrupted and Network Services is currently working with our ISP to determine the problem.  Internet connectivity remains, however users may experience some latency to internet services.

 
Aug-29, 5:23pm EDT

Internet connectivity with our primary ISP has been restored and has been stable.  Network Services will continue to monitor.

August 23, 2:31pm EDT
Internet & Phones Avaya OneX Avaya Workplace Contact Center Services Call Management System (CMS) E-911 Services Telephones VCU Campus Network VCU Wireless Network VPN (RamsVPN)
 
Aug-23, 2:31pm EDT
[closed]

The VCU Steam Plant is currently experiencing a network outage.  This outage also impacts the VCU Physical Plant Administration Building - 1050 Oliver Hill Way and Physical Plant Department Storage Facility - 1070 Oliver Hill Way.  There is currently no ETA for service restoration.  A ticket has been opened for the ISP providing connectivity to the VCU Steam Plant.

 
Aug-23, 3:44pm EDT

Network connectivity has been restored to the VCU Steam Plant and all buildings are back up and running.

August 18, 9:00pm EDT
Internet & Phones Avaya OneX Avaya Workplace Contact Center Services Call Management System (CMS) E-911 Services Telephones VCU Campus Network VCU Wireless Network VPN (RamsVPN)
 
Aug-18, 9:00pm EDT
[closed]

Network Services will be replacing a core router at Harris Hall on Friday August 18th starting at 9pm.  A network outage is expected to be minimal as the network cores are redundantly designed, however there could be a brief reconvergence.  This maintenance should be completed by 1am August 19th.

 
Aug-21, 10:54am EDT

Network Services successfully replaced the Harris Hall core router.