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VCU Technology Services will be performing routine maintenance on Banner Production beginning 12/02/2023 starting at 10PM EST.
You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Scheduled maintenance for Banner Production is complete.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
On Sunday November 5th starting at 6pm Network Services will be replacing EOL gear in Harris Hall. This work will create a temporary loss of connectivity for site to site VPN connections such as RPD, AWS, T4, LabCorp, and Qatar. The CenturyLink ISP connection will also experience a temporary loss of connectivity however internet connectivity is not expected to be disrupted.
The Harris Hall EOL replacement was successfully completed.
Customers are experiencing delays in sending and receiving email to their VCU email account. We have identified delays in email delivery, and are actively investigating.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
A majority of emails are now being delivered as delays are clearing.
We are continuing to monitor to ensure emails continue to be delivered without issue.
For questions or issues, please contact the IT Support Center at 804-828-2227.
The email issue related to sending and receiving email to VCU email accounts has been resolved.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Customers may experience delays in receiving email to their VCU email account. The delay is related to a global issue with our Cisco email security appliances which has been identified and resolved. Queued email is being delivered.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Network Services will be replacing a core router at Harris Hall on Sunday July 23rd starting at 6pm. A network outage is expected to be minimal as the network cores are redundantly designed, however there could be a brief reconvergence. All of the PE's that connect to the Harris core also have redundant connections with the Poca core. This maintenance should be completed by 11pm.
Network Services has successfully completed the Harris core router replacement.
Customers are experiencing delays in receiving email to their VCU email accounts from @vcuhealth.org addresses. We have identified delays in email delivery, and have opened a support request with the vendor, Zixmail.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
The email issue related to receiving email from @vcuhealth.org addresses has been resolved as ZIX mail queues have cleared. The vendor has also indicated they will implement measures to prevent this from happening in the future.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Servers are experiencing delays in sending email via smtp.vcu.edu.
We are actively investigating workarounds.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
The email issue related to sending emails via smtp.vcu.edu has been resolved.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Servers are experiencing delays in sending email via smtp.vcu.edu. We are actively investigating workarounds.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
The email issue related to sending email via smtp.vcu.edu has been resolved.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
VCU Technology Services will be performing routine maintenance on beginning 06/03/2023 starting at 10 PM ET.
You may not be able to access Banner Production Admin Pages, eServices, and Faculty Grade Entry for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruptions.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Scheduled maintenance for Banner Production is complete.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.
Customers are experiencing delays in receiving email to their VCU email accounts sent by VCU Health email accounts. VCU Health has determined the cause of the issue and is actively working to resolve it.
Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.