Secondary Internet Provider - Lumen is down
Incident
October 11, 1:15pm EDT
Secondary Internet Provider - Lumen is down
Status: closed
Start:
October 08, 3:00pm EDT
End:
October 11, 1:15pm EDT
Duration: 2 days 22 hours 15 minutes
Affected Components:
Internet & Phones
VCU Campus Network
VCU Wireless Network
Update
October 08, 3:00pm EDT
October 08, 3:00pm EDT
Secondary ISP provider Lumen is down due to a fiber cable being cut in the area. We have been engaged with their support teams to get this service restored as quickly as possible. Our primary ISP is working as expected and Internet access and performance is normal.
Resolved
October 11, 1:15pm EDT
October 11, 1:15pm EDT
Secondary ISP link came back online on 10/9/2023 at 12:59 AM and has been stable since then.