Primary internet connection is currently down and all connectivity is on our backup link

Informational
May 25, 2:28pm EDT

Primary internet connection is currently down and all connectivity is on our backup link

Status: closed
Date: May 25, 2:24pm EDT
End: May 25, 2:28pm EDT
Duration: 4 minutes
Affected Components:
Accounts, Access & Security Data, Research & Reporting E-mail & Collaboration Internet & Phones IT Resources IT Support & Campus Resources Teaching & Learning Printing University Applications Web Applications Pay4Print Google Workspace Canvas Banner Active Directory Avaya OneX BeyondTrust Tableau Wiki Confluence HR Support Portal (Cherwell) VCU OnePrint Blogs VCU Mobile App eServices Central Classrooms IT Support Center Services Building/Door Access Question Pro Data Center Operations Avaya Workplace myVCU Portal IT Support Portal (Cherwell) Linked In Learning Central Authentication Service RedCap Office365 Jamf Contact Center Services Degree Works TerminalFour (T4) EMS (Event Management System) Lon-Capa Data Security SAS Visual Analytics Call Management System (CMS) MECM Smartsheet Operational Data Store (ODS) SiteImprove App2Go Facilities Management System Respondus E-911 Services ListPlex Maestro Duo Two-Factor Websites fixIT Repair Shop Software Center eID Management VCU Reporting Center Telephones Listserv RealSource Micros Point of Sale Adobe Kaltura VCU Filelocker VCU Campus Network Shibboleth IdP Zoom RamBucks Sunapsis Parking System Top Hat VCU Wireless Network Pentana Phishing Scams Zixmail VPN (RamsVPN) ImageNow Docusign Gmail AiM North America > NA3 Google Calendar North America > Demo Google Chat Google Drive Google Groups Google Meet Classroom Google Forms
Update

May 25, 2:24pm EDT

May 25, 2:24pm EDT

Currently our primary ISP connection is down and all internet connectivity has successfully been redirected to our backup link.  Network Services is currently reaching out to our primary ISP to resolve and determine nature of the outage.  A follow up post will be made once more information is known.

Resolved

May 25, 2:28pm EDT

May 25, 2:28pm EDT

The primary ISP has restored connectivity and we are back on our primary internet connection.  We will continue to monitor.