Service Outage for ODS Production

Incident
November 11, 1:47pm EST

Service Outage for ODS Production

Status: closed
Start: November 11, 7:27am EST
End: November 11, 1:47pm EST
Duration: 6 hours 19 minutes
Affected Components:
Data, Research & Reporting SAS Visual Analytics VCU Reporting Center
Update

November 11, 7:27am EST

November 11, 7:27am EST

We are investigating an issue with ODS Production which is impacting ODSPROD data, the VCU Reporting Center, and SAS Visual Analytics reports and dashboards. We’re working to fix the problem as quickly as we can. 

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu. 

Update

November 11, 9:23am EST

November 11, 9:23am EST

The ODSPROD refresh has now completed, and the majority of the processes to update custom tables in ODSPROD have completed as well.

ODSPROD data and the VCU Reporting Center are now available, and only SAS Visual Analytics reports and dashboards are still pending. We will resolve the incident when all SAS Visual Analytics dashboards and reports are up to date.

Please contact the IT Support Center with any questions or concerns at 804-828-2227 or itsc@vcu.edu.